AV Multi Services

"2024 review: I have been coming to AV multi services since 2009, back when they were My Community. The tax preparers are usually different from year to year. This year, Henry was there again. I spoke with Henry over the phone on Thursday, 02/01/2024. I explained my schedule and time limitations, and he suggested that I email him the tax documents, he would start my filings, and I would finish it either Saturday morning or Saturday evening. He explained that he wouldn't be present but that anyone could help me. I did not make an appt and arrived Saturday morning. I explained to the receptionist that I did not have an appt, that I had spoken to Henry, and that I knew he wasn't there but that I had already sent my documents to him (except one). He response was to inform me that he wasn't there. I said I knew that. She asked if I wanted to make an appt for when he's back. I said no. She asked for my documents, and I handed them over, explaining that we were doing two filings. An hour later, we still had not been seen, and I had to leave. I informed the receptionist that I was not mad or upset, that I knew I had no appt, and that it would take longer but that I had to leave. She responded with, "Oh. I already gave your papers to Andrea. " I asked that get them back because I needed to leave. Andrea approached and explained that it was taking a few minutes longer because the pain ahead of me did have an appt, and it would only be a few more minutes. I stated that I was not mad, I understood, and I needed to leave. She said it would only take a few minutes, like 5 or 10. I again stated that I needed to leave. The receptionist handed me my paperwork, and I'm glad that I reviewed it before I left because she gave me someone else's paperwork as well. I handed it back, and she acknowledged that it was someone else's. We left with a promise from Andrea to call us in 10 minutes with any questions. I explained at this point that although i left my daughters phone number, it was only for emergency contact, as she doesn't handle any of this. Andrea did keep her promise and called us back. We had a great (albeit brief) conversation, and we agreed that I would call back after work to make the payment that would be due. I called back that evening and some to the receptionist. It was a disaster of a call. I would ask one thing she would answer something unrelated. I ended up leaving a message for Andrea to call me back. Apparently, she was at lunch at 430pm. Sunday, I received an email from Henry. I responded and explained the situation, and he called me. He allowed me to vent and apologized for the situation, although he wasn't even present. We came to a satisfactory agreement. Overall, every tax preparer I've worked with has been phenomenal. I return every year and always hope for the best. I do plan on returning next year, and hopefully, Henry will be there as well. Original review from 2023: Great services. Henry was amazing and so nice."

"The staff at AV Multi Services is very friendly and attentive. Andrea was very knowledgeable and she was always ready to answer any questions we had. we enjoyed our experience and will definitely return next year."

"We have been doing our taxes with Andrea for the last 5 years. She is very professional, attentive to our needs, straightforward and caring. The staff as well is very courteous and helpful. We are quiet satisfy with their services and recommend AV Multi Services."

"I had such a wonderful experience at AV Multi Services. They were friendly and quite knowledgeable. Do yourself a favor and come here to get your taxes prepared. The owner is fabulous!"

"I have been doing my taxes with Andrea for over 10 years! She never disappoints and always does what is best for me! I recommend her always, and if you come you will too! ☺️"