Memorial Hermann Medical Group Southwest

"Went in for an appointment, walked into the office to ask for information in finding a doctor in this office. Showed my insurance to the girl in the first chair, she was very rude, on the phone, and no greeting from her whatsoever. She sent me over to the next chair and the 2 hispwnic girls there were actually sweet and respectful and helped me out. They apologized for the first girls actions. I'm not sure why that first girl refused to help me. But thank you to the other two!!"

"I went in around 12:30 to make an appointment. I was already at the hospital for another reason. There was only one young lady working with a huge line. Other persons were walking in like they were coming from lunch. Nobody even tried helping this employee. It seemed like she was trying her best to assist everyone. I just walked out. I really needed to make this appointment but with lines like that it is crazy."

"Staff is not trained well they tell you one thing over the phone. Left work early to waste my time"

"My appt with Dr bujak was fine. He listened and advised me to see a chiropractor and massage therapist. My visit with insurance ran $190 I believe. Would like my insurance/flex spending to help with the cost and found out I will need a prescription. Called and was told to go see my PCP. What? I spent all that for him and he can't write a script for his own recommendation? Jeez! So I try writing a letter expressing my feelings and again asking for an RX. No one responded to my letter nor my calls requesting they call back. Crazy! I need a fair and good doctor that cares for his/her practice and patients!!!!!"

"I was terrified when I learned that I had a heart attack and would need a stent placed in my heart in 2010. Had I known what the procedure would involve, I would have been much more at ease. Since they got past their reorganization (which was a nightmare for too long), I have found the care to be very professional and appropriate. I have and would recommend Dr. Lambert and the group to anyone."