Mindbloom, LLC

"[Long but worth at least skimming if you’re considering] Signed up a couple months ago and the day before my first session I realized not only did I not receive the medicine but there was no UPS notification. So I email them and it turns out I’m informing THEM of this fact. No apologies in the slightest and they said the local pharmacy was having supply issues; could deal with it as long as was given some prior notice, as I not only rearranged my entire weekly schedule for this but so did my peer monitor. But nothing…. I then emailed them and said I wanted to reconsider whether I wanted to proceed with these treatments and requested a refund. Without acknowledging this clear request - completely ignoring it, in fact - they then proceed to ship out the medicine, which will ofc arrive too late. Almost couldn’t believe these manipulative, aggressive tactics at first… I think about it for a couple days and decide I don’t want to trust my therapy to this company anymore. I’ve never blatantly ignored a request to cancel - or any request for that matter - from a patient/client at my workplace, and don’t know anyone else who has. I ask what are my options for cancellation now and there’s a $300 fee. I call out the ridiculousness of this and they then said $150, but I have to bring the ketamine they already sent to an approved drug disposal site and show them proof. Fun... Even a simple thing like a 10 min questionaire they require was extremely burdensome. Multiple back buttons and if you press the wrong one you have to start all over, nothing saved. And if you skip the page it allows you to proceed but then when you finish it says the page wasn’t filled and you have to start all over again, nothing saved. Spent more than an hr and finally am told can just email the answers. When I get to the nurses session I’m then told they’re not necessary. Good times…. Have tried ketamine therapy (infusion) before for PTSD, depression and anxiety that I’ve suffered massively from my entire adult life. And experienced positive results - did I have an epiphany or was my outlook completely changed? No, but have had the kind of spiritual epiphanies in my life before and wasn’t expecting one, and have had a lot of bad luck/karma in my life that probably no therapy can fundamentally change in terms of outlook. But it DID take a big edge off a severe depressive bout I was going through. And was interested in them therapy for long term use… However, the dizziness I experienced as side effect was so strong that it lasted after the therapy was complete. So wanted to try at home to see if I could experience similar positive results without the severe side effects. But mbloom is definitely not the answer. Aside from the fact I have zero confidence in their competence, those manipulative, aggressive tactics were a big no-no. As it stands, I’m still here trying to decide what to do with this medicine. Whatever the case, I 100% will never use mbloom again, and will probably turn back to infusions as a follow up session is less frequent, and the professionalism and compassion I experienced during the infusion sessions was the complete opposite of my Mindbloom experience."

"Cost of peripheral IV: $28-35 Cost of blood pressure cuff: $25 Cost of pulse oximeter: $35 Cost of employing an RN to monitor the BP, pulse ox, and level of consciousness: MAX $45/hr, if you're very generous Cost of producing a dose of ketamine: "

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