Massage Envy,

7424 North Orange Prairie Road, Peoria, IL 61615

"It's unfortunate as a long term member that ICE on the roads is not considered a winter storm. 2 weeks ago we had a winter storm and they told me I wouldn't get charged a visit if I needed cancel, I battled it out and showed up to my appointment. This week I can't get down my lane due to ice (more dangerous) and called them to cancel, they said sorry we have to follow policy and charge you for the visit. Ugh...this is why I will NOT be a member once I use all my credits from COVID that I still paid for when I couldn't get service, because if I cancel my membership now I lose all of what I have paid for. Its really to back, the therapist there are amazing, its just the business model of Massage Envy of what I am dissatisfied with. Be cautious when thinking about being a member. They don't tell you all the exceptions with it that change continuously with the revolving door of managers."

"Very unpleasant experience with the peoria location . Was told I had 2 massage sessions left she even verified with manager and wrote on a card that they had to be used by February 7th than they tel me I didn't have them .Asked for Reginal manager to call me and she never did .They are very rude and the massages are definitely not great .rude and"

"The staff here were so amazing and professional. I felt really comfortable and relaxed. My therapist did absolutely fantastic and I definitely recommend this place."

"I have booked here twice. Each time I have called, the receptionists on the phone were rude and interrupted me multiple times. In person, the receptionists waited to finish their personal conversations before welcoming/confirming why I was there and did the same when I went to pay. The first massage I received was not much past having oil rubbed on my body (even after requesting a moderate to firm pressure before and throughout the massage)."

"I recieved a gift card for Christmas and was excited to visit this place. When I first walked in, the smell of oils from the diffuser was very refreshing and I saw three lovely faces greet me as I walked in the door. Registration was a smooth process & the atmosphere was very comfortable! It was my first time going to Massage Envy & I have to say it was wonderful! I got a massage & a facial and both made me realize that I should do more self care and take better care of myself. I didn't realize it until Emma (who did my facial) told me she wanted me to be comfortable & that I was there to be pampered. She gave me a skin analysis & had some great information on how to take better care of my skin. Lucy did my massage and even though I was relaxed, her & I had a great conversation! I enjoyed getting to know her & was bummed when it was over. Both ladies were absolutely delightful and I do plan on visiting Massage Envy again!"