River City Neurology

"I made an appointment through ZocDoc to see Dr Reddy and they didn’t honor it! No call, no email, no nothing! The lady at the front desk said they left me a message and I told her that my voicemail is not set up, they couldn’t left a message! I am so frustrated because I have been having chronic migraines, gone to the ER several times and was expecting to be seen today. I traveled 45 minutes to see this doctor and when I arrived I couldn’t see him… They wanted a referral even when I told the lady I have a PPO plan and don’t need one to see any specialist I want. She said no, that they require one! Super rude! My suggestion to River City Neurology, if you are not going to honor ZocDoc appointments, then remove yourselves from the app/program!!! It is frustrating for a patient to come and not be seen, the office was empty, there were no patients waiting and still I couldn’t see Dr Reddy!"

"The receptionist rude and uncaring. My mom went all the way across town for her appointment and the receptionist would not help my mom with the electronic check in and she didn’t try very hard to try and understand my mom. My mom is 89 years old and from Japan. She made my mom reschedule her appointment. My mom should be paid for them canceling her appointment without 24 hour notice. We will not go back there. They don’t care about people."

"Dr. Reddy is a great professional; always willing to listen and approaching the patient with kindness and taking the time to explain everything that is happening. I have had multiple sclerosis for almost 12 years and the only competent Neurologist I have the blessing to find is my first Neurologist in El Paso, Texas and Dr. Reddy here in San Antonio. I even changed insurances because he was not covered."

"Giving them one star because of their God awful staff!!! I had a referral to them from North Central Baptist for hemiplegic migraines. On December 1, 2020 Monique called and left a message to set up the appointment. I finally was able to call to set it up today. Not only did they tell me they had no referral for me (despite the paperwork in my hand and the voicemail), they were also EXTREMELY rude and condescending. People like them do not need to be working in the healthcare profession, ESPECIALLY with people with neurological trauma. DO NOT GO HERE!!"

"When I first made the appointment, I spoke with a lady named Monique on the phone who was so rude and unprofessional. I almost cancelled the appointment, but decided that contacting the office manager and reporting her unprofessional behavior would be the better route. She was very kind, and said that such behavior was absolutely unacceptable and it would be taken care of. Today I had my appointment, and Monique was sitting at the front desk. Again...so unbelievably rude and disrespectful! How is such behavior allowed to continue? Dr. Reddy was insightful and I am sure he is a good doctor, but I will be dealing with his office staff more than him. Truly rediculous."