Horizon Medical Center

"I work with a snf in Highland Village. We received a referral from Robin E, and I tell you what, from beginning to end of the referral process ,Robin had the best of the best customer service. She was knowledgeable about what she was doing, this is important (everyone doesn't know their job). She moved efficiently, she answered any questions I had, and she used whatever form of communication that worked for me during our days conversing, that helped me best. The transition for the patient was great and I look forward to working with her again. Robin's manager, please give Robin (cm) her kudos for being such a great contact to work with."

"I wanted to take a moment to let people know about the care my brother received at Horizon. When he got there, he was so weak, was in a wheel chair as he couldn’t even stand up. After reviewing his case, he received physical therapy 2 or 3 times a day and got stronger each day. He was there for 3 or 4 weeks and had exceptional care the whole time. I wish I could remember all of their names, they really care about each patient. I do want to call out Julie as she went above and beyond to get Bill transferred from Presby Hospital and also worked with Denton Rehabilitation for his permanent placement. Bill is walking daily and enjoying life again."

"Not recommended! They reject anyone that has more then one comorbidity without even evaluation of the patient. Highly unethical for a medical facility that says they follow the hippocratic oath to do no harm! They straight up tell you that they only want easy patients that they know will be able to get out of their facility."

"What an AWESOME experience at the rehabilitation center! From our first experience with the facility liaison Julie that introduced herself to us at the beginning of the process. When we arrived at the facility EVERYONE was so friendly and welcoming!! I walked past 8 employees on day one and they all spoke to me and greeted me. Kelly the Director of Rehab Services welcomed us during intake. She was proactive from the beginning. She went above and beyond making sure that my Mom had what she needed. Jennifer the Caseworker developed a special bond with my Mom. She listened to our concerns and did her best to resolve the concerns we had with going home. The kitchen staff served good meals. Mom said it the best hospital food she has had in the last year. They made sure she had her favorite drink. Another first time for me was when the pharmacist came down during intake to discuss my Mom’s medication. In all of my life I’ve never seen that in any hospital before. The nursing staff was great at answering my questions. If I ever had to send my back to rehab, I would gladly send her back there. It’s a smaller rehab facility with a lot of focus on the patient."