H&R Block 6134 Westheimer Road, Houston, TX 77057

"Went in I said I file online normally and said I think I messed up. Clearly meaning I want to file. When I stated that the two ladies behind the counter looked at me like I was stupid. Reworded what I just said with an attitude. Would 100 percent not recommend."

"You had 2 systems when your rep Paul prepared my brothers taxes (who I brought with me, your welcome) and my taxes at the same exact appointment. My brothers was apparently filed correctly, not mine. At least that was the excuse given to me for the mistake (2 systems). I called to check in on my return after 20 days not receiving my return, they could not even find me in the system...Waited for a call back after a call back was promised to me....No call back from Paul. I called back the next day someone helped me and explained there was a mistake made on H&R block side and I had to refile again...after 20 days delay...Now I have to wait another 20 days or MORE...They wouldn't even waive the little $40.00 fees which I didn't push at at all. But the rep that actually helped me was on my side and knew I should of at least not had to pay that for the inconvenience. My bother and I walked Paul through his computer illiteracy and still one of ours was messed up. We wont be back ever!"

"I had a lot of unusual tax issues for 2020. Contract work, home office, w-2 income, unemployment, etc. When I tried to figure it out on my own, I was going to owe the IRS a huge sum. Kavyashree knew what she was doing. She asked questions, made me think about expenses, etc. I left there with a refund coming my way. It's a huge relief."

"Appointments mean absolutely nothing! Here for the second time today. First time, waited an hour only to get someone who wasn't well versed enough to actually do my taxes. Second time, I've been waiting almost an hour [still waiting] for someone who is supposed to be able to handle the tax issues I have. Regretting coming here.."

"Staff are very friendly and polite but making an appointment does nothing to save you time. I made a appointment a week in advance and didn't get seen until over a hour later. Staff appropriately during peak times."