Holiday Inn Dallas Market Center, an IHG Hotel

"Upon arrival to the hotel, we were assigned a room that reeked of mildew. The room was positioned adjacent to the Coke Machine and ice machine, so that’s clearly where the problem started… both me and my friend who stayed in the room work in the service industry and know firsthand that the smell in that room was due to improper maintenance to their ice machine. Luckily(after a 1 hr. delay), we were provided a new room which was much nicer and didn’t smell. The next day, the hotel accused us of smoking weed in our room. The way that the staff handled this situation was completely inappropriate…. a manager checked our room and verified that we in fact had NOT been smoking in our unit. They then proceed to issue a “warning” when an apology(for our wasted time and energy) was what we should have received. Christina Ortiz at the front desk was completely unprofessional and is not suitable in a customer service position… no matter the situation it is important to remain professional, level-headed, and respectful in your approach to guests. In addition to these problems, the room service is not great. Took me three phone calls before I could get towels delivered to my room… and they still didn’t deliver them— I had to chase down housekeeping and ask for some off of the cart. Security at this place is a joke, too. The officer questioned me and my friend both when we were sitting in the parking lot in our car at night. Clearly trying to scare us, but once he realized we actually WERE guests(we had to show him room keys to prove it) he completely shifted his narrative and told us he was trying to protect us from fentanyl addicts that were going to come at us with guns and knives because, in the officers words, “they see you as more fentanyl”. I don’t know…. this entire experience was a little odd. Spending so much money on lodging makes me disappointed in how difficult this stay ended up being for us. Credit where credit is due— we had many positive interactions with other staff and the management doesn’t seem bad. As far as the employees, there are only two extreme opposites in their customer service skills— some were friendly and helpful, but many employees here are not helpful nor are they overly kind when interacting with guests. The hotel also has a gas leak… there are different places where it is more prevelant, but the reviews don’t lie— it does smell like gas in many places. We overheard the front desk employees talking about the gas leak too. Also, only one elevator works so prepare to budget 3-5 minutes every time you need to use the elevator going either way. Save your time, book a different Holiday Inn, even if it’s further from downtown."

"5 minutes from hospital thats good. People were super nice Room is clean but there were a few not perfect things. 1 out of 3 elevators working .and. ice machine and vending out of order on 5 of 9 floors . not break it kinda things just inconvenient when your tired. But . .I would stay again if needed."

"everything about this hotel is not okay. the service, bad. the hotel itself, bad. i just had a terrible experience. it’s so hard to find where your room is even located to begin with. the property was so trash and disgusting. and the service when you ask for help was just as terrible. nobody is willing to help and not willing to do their jobs. would never recommend this place to anyone even if it was their last option."

"Only reason I didn't rate a 5 is due to the elevators being inoperable and the needed upgrades on carpet and few others things. The staff was very professional and friendly. The breakfast was good and the host was exceptional. This hotel has some sentiment of sorts for me. Many years back, My father was a bricklayer supervisor on the job when this building was constructed. I will stay here on my next visit to Dallas."

"Overall not a great stay. I stay at IHG hotels all the time and this was one of the worst experiences I've had. When I stayed, the elevators were being renovated so there was only one elevator for a large hotel. The rooms, and hotel in general, looked very outdated and definitely needs renovation. There is a strong smell of gas when you enter the lobby. The floor I stayed also had a strong sewer smell. The wall cover in my room was pealing off and had black marks behind it (could be just the adhesive but it was not a pleasant site). Additionally, my room key did not work and had to go get it replaced several times. The area is not the best place to stay. It is very difficult to walk around the area, especially because the intersection in front of the hotel is very complex and there are no sidewalks. At least the staff were very friendly, though it didn't feel like a professional setting."