Providence Medical Partners - West Belvidere Commons

"Beware of this medical group as they absolutely do not care about their patients. I visited with my primary doctor late February 2021 and was prescribed medication for high blood pressure and given only a 6 month supply and told to call for a refill in August. I called their offices this morning (August 18, 2021) for a refill and was told they would not refill my prescription since the doctor who prescribed it was no longer there. No notice was given to me by mail or email that my doctor would no longer be there and when I explained that I didn't receive notice, I was pretty much called a liar by being told I was wrong and did receive notice by both mail and email. I was further told I would have to wait until November (3 months) to see another doctor who would then prescribe my blood pressure medication. I advised them that I only had a weeks supply remaining and if the doctor could please review my file and prescribe me some pills until November when I see him/her. Was told no, they will not refill until November, no exceptions, and to go look elsewhere for my medication. Rude staff and horrible practice. Stay away!"

"My appointment today was at 9:45. I didn’t get into an exam room till 10:15 It’s now 11:00 and still have not seen a doctor. Avoid this place"

"Okay so I love love my doctor the only thing that I don’t love is trying to get through. They’re phone lines are always busy or no one picks up , one time the lines got crossed and I ended up talking to a random person. It makes no difference if you leave a message no one calls you back. It’s incredibly frustrating. I would give one star if I didn’t love my doctor"

"I've been to the ER twice. The staff has a lot to work on when it comes to their attitude. Facility on the other hand is fantastic there is not a lot of hectic turning and Maze like hallways it is very clean and nicely designer. Edit: I returned and was extremely pleased to see that the people here have had an attitude adjustment. The staff was helpful and pleasant!"

"The front office staff told me my insurance was not accepted, but did not call the insurance to confirm. I called myself and found out it was. Luckily I came in early. The physician herself did not spend more than 5 minutes talking to me and most of that was during the exam. She did not ask about the studies I had at the GI office. Overall I felt she was in a hurry and would rather be done than establish a relationship. The MA shuffled me out and gave me a picture of the total care offices but did not explain I could get LAB and X-rays done there. Overall very lacking in all services and customer service as well as patient care."