Geek Squad

"Geek squad was cool best buy had some sales not enough time to spend tho"

"My name is Noslen Palacios I bought a new refrigerator less than two years ago. 4 months ago it started to not cool down very well so I called Best Buy customer support. They said there was a third party company called A&E service factory and the will do the repair instead. The first technician came and checked the refrigerator and he said it just needed maintenance, but the refrigerator was still not working after he worked on it and the problem kept happening. I decided to call again and they sent another technician. The second technician didn’t find any problems and left. The refrigerator continued with the same problem. I called again and a technician came again and this time he ordered 4 parts which he said might solve the problem. One of the parts took one month to arrive and a technician finally came to repair the refrigerator. However, he said that the cause of the problem was another part that was broken, not any of the 4 parts that he ordered that took a month to arrive. While he was in my home today he showed me the part that was actually broken and began to repair the part right in front of me. The refrigerator is working again for now, but I told him that I don’t want any parts that are simply repaired after 4 months of waiting for the refrigerator to get repaired. I want the part replaced with a new one, not for it to be repaired. After insisting on this, he ordered not only the one part that he repaired, but 3 other new parts that he said were also connected to the problem. This situation has made me very angry because I had to throw away a lot of food during the 4 months that I waited for parts that didn’t even fix the problem. I wasted time on the phone trying to get help and I think this was all very unprofessional not only for me, but also for all the customers that buy appliances at Best Buy every day."

"Bunch of smart asses who like to hand out coloring books to their distressed customers who then say, " I cant help you." The tall skinny black guy with a grey santa beard wasted my time. Bunch of morons. You cant take in a laptop bc the screen wont wake up from sleep but you say its not powered on w light on? Take the black ties off & get a clue"

"They attempted to sell me 120.00 windows 10 or 99.00 in service charges to get the os on my pc after replacing the harddrive. After I talked to Microsoft all I need is the iso file on a thumbdrive to get windows installed. These geeksquad are supposed to be pro's?"