911 Computer Repair

"I purchased a new computer and I was seeking for help to transfer all the files to my new computer, setup my printer and protect my new network. 911 Computer did an excellent job the same day without breaking my bank account. Other places I called they want to do a dignosis and charge $165 /hour when no diagnosis is needed. 911 Computer gave me an upfront price over the phone with no bill surprises."

"Juan came to the house and started adding my primary phone email to my desktop. The task was more complicated than I assumed. Juan was polite, professional and competent. He completed what I needed to be done. I would recommend this service."

"I recently had the pleasure of availing the computer repair services provided by 911 Computer. I must say, their expertise and professionalism exceeded my expectations. 911 Computer not only excelled in their technical skills but also showcased their dedication to sustainability. It was truly impressive to learn that they are an eco-friendly company, driving a fleet of electric vehicles. How cool is that! By opting for electric vehicles, they are actively reducing their carbon footprint and contributing to a greener future. 911 Computer promptly came to my office to fix my computer, and I was thoroughly impressed with their efficiency and technical skills. They quickly diagnosed the issue and efficiently resolved it, ensuring that my computer was up and running smoothly in no time. One aspect that truly stood out was their pricing. Unlike other competitors in the market who charge a hefty price per hour, 911 Computer offered their services at a much more affordable price. Additionally, they were transparent and upfront about their charges, which is a rarity in this industry. They didn't hesitate to provide an estimate over the phone, which helped me plan my budget accordingly. The technicians from 911 Computer were not only knowledgeable but also friendly and approachable. They patiently answered all my queries and provided valuable suggestions to enhance the performance and longevity of my computer. I highly recommend 911 Computer to anyone in need of computer repair services in the Houston area. Their exceptional service, affordable pricing, and commitment to customer satisfaction make them a standout choice. I am grateful for their expertise and will undoubtedly reach out to them for any future computer-related needs. Thank you, 911 Computer, for your outstanding service! Note: This review is based on my personal experience and reflects my honest opinion."

"I have now a working computer YESSSS!!!! Not only did they excel in diagnosis, but their turnaround time was remarkably fast. I didn't have to wait around for an extended period, which is often the case with tech repairs. Moreover, I had a few parts under warranty, and 911 Computer went the extra mile by helping me file claims with the manufacturers. They even took care of the shipping and packing of the parts, which was a huge convenience for me."

"I had a truly horrendous experience with this computer repair company. I initially hired them to fix a cracked screen and diagnose the slow loading issue on my computer. When their tech arrived, I could still turn on my computer, sign in, and demonstrate the problem. However, after they returned my computer, things went downhill fast. First, they claimed they couldn't perform the diagnostic and sent me off to Apple. When I received my computer back, I realized they had replaced the screen, but my keyboard was suddenly dysfunctional, rendering me unable to input my password. They took the computer back, citing warranty coverage, but the entire process was painfully slow. I had to call them for updates, and that's when they blamed a "bad part" and said they needed to order yet another screen. When I questioned why my keyboard wasn't working, they flip-flopped and eventually claimed the part was no longer available. What baffles me is that they first blamed everything on the defective part, only to later accuse me of lying about my computer's condition upon arrival. Their final absurd assertion was that I had no proof my computer was functioning before they got their hands on it. Seriously? This company has absolutely zero accountability. They're the epitome of unprofessionalism. My computer, which was functional aside from the slow loading issue after entering my password, is now a brick with a non-functional keyboard. And they refuse to acknowledge their role in this mess. No accountability whatsoever. And I’m sure their response to my review will further display their lack of accountability. My advice to anyone considering their services: record the condition of your computer with the tech present to protect yourself, because these folks won't take responsibility for anything. Buyer beware!"