Air Kool LLC,

16911 Memorial Chase Rd, Houston, TX 77070

"Jose was great. Knowledgeable and professional. Resolution was pretty quick. Only negative was that the company never answered their phone. Never."

"AHS sent them out. A gentleman came out Friday morning and after seeing the oven said he needed to call about a cash out on the oven. It’s now Saturday, neither AHS or I have received any information. Google search on their company says they’re open from 8-1 on Saturday but no one answers the phone. So now my family sits with a bbq pit only to cook food till next week when hopefully I get contacted with further information. Even if paperwork needs to go through, how hard is it to update your customer on status, expected timeline, and options? You know, communication with your client is a thing. Update: Finally get ahold of someone the following Monday. After they put me on hold to talk to the technician, I’m told that y’all didn’t submit anything because he saw another company come out to my house. Why yes I did go a different appliance through AHS. If this was an issue you could have asked m, but seeing it was for something other than what you were requested to handle I fail to understand what business is is of yours or why it should cause me a delay. I’m out on hold again. Then you tell me the parts will be ordered…What parts? You tech on site said there were too many bad parts to replace and the leak in my oven was possibly coming from rusted out components. If you were going to order parts why was that not originally said and why were they not already ordered? I tell you that I’m now getting conflicting information and demand accurate information on what is going on and timelines. I’m on hold again, this time for a while. I get notifications from AHS that estimates pending. Interesting that all of a sudden things seem to be getting submitted while I’m on hold. And then you hang up while I’m on hold. I call back, no answer. I call back, no answer. I call AHS, I’m told that you submitted your documents, I caused the damage, and they declined to cover any costs. Great job. So now I’m out shopping for a new oven because I’ll be damned if I use you ever again. Reader beware, this company is as bad as every other negative review says they are."

"I'm glad I found this a very professional and trust worthy company. Not many around. My AC wasn't cooling. Different Company was stating I would need a few different parts including compressor. I called Airkool for 2nd Opinion and it turns out the only thing which was wrong with my AC was the thermostat was loosely connected and needed to be reset. It has been working for the past 2 months without any issues. Very satisfied - and I will recommend to all my friends. Great Work!!"

"AHS still using these clowns. Tried to confirm it was the same co from 2yrs ago and found my review got removed? Cant find it...anyways...AHS assigned them to repair my dishwasher in Nov. 2019. I still have all the emails. Here is the saga. Incompetent unprofessional unreliable service. I wouldn't trust them to fix a sandwich. 11/25/2019 AHS assigns AirKool 11/26/2019 Alfonso shows up. Pulls my dishwasher, looks it over, says it needs a part. So far so good. Nice guy, seems professional. 11/28/19 Alfonso returns. Wrong part. Reschedule. 12/8/19, appointment rescheduled. 12//12/19. Jose shows up. Orders a part. 12/18/19 rescheduled appointment. 12/19/19 Alfonso shows up again. Wrong part, but cleans the drain. 12/23/19 Alfonso again. Needs more parts. 1/15/20. Appointment scheduled. 1/16/20 Alfonso. Wrong part, not sure, still broken dishwasher. We are really good/fast at hand washing now though. 1/29/20, appointment scheduled. 1/31/20 Jose arrives. Still unsure why dishwasher broken. More parts ordered. 2/3/20 Alfonso again. Still broken dishwasher. After multiple not friendly calls to AHS, I got another service company, sears, out. 15min after the guy got to my house he confirmed my dishwasher was beyond repair and told AHS as much. week later, he delivered and installed my brand new GE dishwasher provided under AHS warranty. Super easy, very professional, no BS. AirKool sucks plain and simple. No good reviews, all terrible unhappy customers. STAY AWAY!!!"

"Dryer repair. Misdiagnosed the first time stating that a vent cleaning of the house was necessary. We had that done and the dryer still did not dry the clothes. During the next inspection they finally admitted that the entire heating unit needed replacing. They stated how the part was readily available, promising a quick repair. On the day of the follow up appointment they called to cancel stating how they ordered the wrong part. They were not sympathetic or sincere in my inconvenience. I have 8 people washing with a non working dryer for over a month. I fired them and bought a new dryer."