Champion Restoration

"I had to write a review today, the work isn't even done. But this company has been so amazing from the beginning. We had water damage from a shower leaking over time that we couldn't see, resulting in water damage and toxic mold. Champions did the initial assesment, sent out a professional third party for air quality and mold testing, received the state mandated protocol plan for remediation, and are now working on the tear out. The process has been so smooth with them from the start. They have a specialized team for every step. First Mike came out to make a plan, begin, demo, and found mold. They sealed everything up and got the mold division out. After specialized testing, the mold remediation crew is here to follow the recommended plan to a T. Doug is overseeing that crew and is amazing. He is working to help make a plan that I can afford and has patiently answered my questions, even when I ask the same question multiple times (it's stressful, not his fault.) My house is clean, even during demo. They are removing things carefully and thoroughly. Doorways have plastic seals and zippers with THICK plastic, picture the movie Outbreak. Vents, plugs, switches, are all covered to contain the problem and keep it from spreading. They have come out for me at 3 pm on a Friday afternoon to get started and even got me on their schedule 5 days earlier than anticipated. They have taken great care with my furniture and belongings and each crew member is professional and polite. They even took their shoes off to go up my carpet stairs without my requesting, just did it instinctively. I am highly impressed and honestly able to smile through the worst event our house has ever been through. Looking forward to learning about their Reconstruction side of the business."

"We recently had water damage in our home. When we reached out, that same day Tyler and his team came out to assess. Throughout the mitigation process Tyler was professional, kind, empathetic, and very knowledgeable. Tyler is a very reliable person, he answered his phone when he would follow up with questions, listened to our concerns, and maintained communication throughout the process. Jared has also been a very knowledge, professional, and kind person who has been working with us as we embark on our repairs journey. Tyler, Jared, and the crew has been respectful of our home. We are still working with Champion for repairs so we’ll provide an update on the entire process once completed, but they have made us feel as we are in good hands so far."

"Absolutely wonderful company!! At the beginning of the process, I had the pleasure of working with Wendy. She is fabulous!!! Wendy was very kind and prompt in coordinating the remediation services in my home. Customer Service like Wendy provides is incredibly hard to find!! In addition, Brandon and his team have been working in my home and I cannot compliment these gentlemen enough! They are very friendly, informative, and knowledgeable in the work they are doing! They've also ensured my house stayed cleaned and tidy throughout the entire process! I could not have asked for better! I would highly recommend Champion Restoration for all restoration needs! THANK YOU Wendy, Brandon, Silas, and Zander!"

"I'm deeply disappointed to share my experience with Champion Restoration. Despite their prompt arrival and swift damage assessment following a water leak, the service quickly deteriorated. Their team did not use shoe covers, bringing dirt and mud into my home. The removal of wood flooring, which was poorly executed, left much to be desired, as you can see in the attached pictures. Furthermore, they billed me for three days of equipment use for two machines intended to dry out the space, but only one was initially provided, necessitating a return visit. Despite promises, they failed to issue a credit for the undelivered service, and my attempts to address this with their team have gone unanswered after three separate calls. The offer to bid on further repair work was declined on my part. Considering the unsatisfactory state of their initial job, I cannot trust them to perform additional work in my home. Despite the positive reviews that Champion Restoration boasts online, my personal experience fell far short of those accolades. This project has shown me that they are not the standard-bearers of quality and customer service they claim to be."

"Wonderful company to work with! I cannot say enough good things about them. From the moment I first talked to team at the office, they have been extremely helpful and on top of everything. Brandon and his team did an excellent job cleaning up the mess from a burst pipe! I highly recommend Champion Restoration!"