HOPKINS TAX & CONSULTING

"Can't reach them! Anyone have a way to get through? They didn’t have the one of my tax documents done correctly, and the IRS is positioning to fine me a large amount For something they did incorrectly. Update: They have denied calls, texts and emails. Their assistant made it clear that Charles understands the situation yet they have refused to send my files from this year. All that I have asked for is my files from their portal that they have and I have received no response. they told me when I higher than that everything would be protected. What they are writing below is not what they sold me."

"Stay as far away from this company as possible. It doesn't let you give negative stars. I contracted Hopkins Tax in Nov 2018 for work. They took monthly payments from me throughout 2019 with the understanding that it takes that long to prepare my case. In 2020, after my account had been settled, they continued to charge me. I reached out to them in Jan 2020 to find out why I was still paying them more than what was in our contract and they had no idea who I was. Come to find out, the employee that was handed my case had left the company and no one else at the company continued working on my case. They did some back and forth and promised to finish the job. The first time they submitted the work to the IRS it was returned because they forgot to include the fees that I had already paid them. The second time my case was rejected, it was because they forgot to include the IRS form required to file my specific type of case. The third time it was rejected, it was because they tried to reach Hopkins for more information about my case but were ignored. Here we are in 2023 and not only is the work that I paid for not complete, but they won't even return my calls anymore. From what I understand, the company almost went under and had to lay off all of their staff due to mismanagement. They are completely incompetent. If you need tax work done, stay as far away from this company as you can."

"Lots of promises, no delivery. All of staff quit and now nobody there to help in fixing the mistakes he made on my prior tax returns. Nobody returns your calls since the office is a ghost town with everyone leaving. I made the mistake of pre-paying for a service where Charles Hopkins promised to fix any tax issues / problems that would arise in the future related to their past filing of my taxes so that extra fees would not have to be paid later if issues arose. NOW when I find out that they did make some significant mistakes that cost me thousands of dollars on my 2020 tax return, he refuses to honor the prior contract I had with him (even though I contracted with him in writing and paid a high cost to have this "tax insurance policy"). Stay away if your expect your taxes to be done on time, correctly, or even done at all. They do not honor when they agree to."

"After puzzling for days over how to properly report some changes in my tax situation last year, I finally decided it was best to contact an expert. I chose Charles after reading another glowing review from a customer (who, like me, was a self-employed freelance designer), and I couldn't be more pleased with my experience. Not only did he help me understand how to file my taxes for my new situation, he showed me tons of deductions I was missing, and the result was that I owed even less than I expected! I'd highly recommend Charles as a tax preparer. He's awesome!"

"My husband and I have been using Charles since 2012 and year after year he goes above and beyond when filing our business's income tax. To begin, he comes to our business which is HUGE and majorly convenient. He also makes sure we get every penny back possible, also another major plus for a business owner. Charles makes the process so incredibly painless and smooth, an ideal way of operating while filing taxes! Several of our friends have obtained help from Charles with their taxes and every single one of them speaks very highly of their experience. Please do yourself a great favor and call on Charles to help you."