Luis Garcia - State Farm Insurance Agent 245 Addison Road, Addison, IL 60101

"Andrea made it very quick and easy to get an estimate and policy!! Been with this State Farm for years and have no complaints"

"Excellent customer service! Especially when I needed it the most. Daisy is a hardworking point of contact. When I was trying to buy a new car she helped me prepare in getting insured. Her knowledge and true value in her customer’s needs and wants was really what cemented me in choosing State Farm. She would go above and beyond; worked around my busy schedule to answer my many questions and concerns. Very satisfied with the way she was attentive and respectful. It’s so hard nowadays to find people like this with strong work ethics. (Should have left a review back in July) The true moment where she continued to lend a helping hand was November - January. I had to get my windshield replaced. She helped me find the right channels to file a claim set an appointment and get it fixed. Wish this was the end of it and although the windshield was replaced. The shop broke a bracket within the molding plastic piece of the windshield frame. The auto glass now shop was a nightmare. Giving me the go around. Daisy did not leave me fend for myself. When I say she went above and beyond. She did just exactly that! She was on three way calls, called the shop on multiple occasions, talked with shop’s upper management, she was constantly communicating with Luis. The shop after multiple attempts to get car issue resolved, last straw was yesterday for me. I had called to set an appt @ 4:30pm and I was at the shop at 4:28. The shop was closed. I documented everything and took pictures. Both Daisy and Luis escalated the issue to shop’s upper management. Today January 9th, a technician was sent to go to where I was located to get it fixed. It finally got fixed. I am happy. More than anything though, the fact that I never felt abandoned. I had a good support system. I feel very grateful. I don’t think I’ll be able to thank them enough. I have trust that in the bigger situations that might present themselves they will be there 100% every step of the way. I recommend, if anyone is looking for car and life insurance to sign up through Daisy and Luis. I am confident that you will feel like I felt…like I was really protected."

"Just wanted to update my review: I’ve been working with Ruben for over a year and a half now and the customer service is still incredible just like when I barely expressed interest. Throughout this last year and a half some questions came up and he was always there to help me. It's truly customer service like this that makes me want to be a life long customer here! Worked with Ruben Flores, he was very helpful in helping me find renters and auto insurance. As there are many insurance providers out there, his transparency, great customer service, and helping me understand the policies ultimately made me pick State Farm."

"I have switched over my insurance with state farm after getting a new truck. Daisy has been great helping me out whenever I call for any updates."

"Our policies have been with the office of agent Luis Garcia for over a year now and we have never been disappointed. Everyone in this office has exceeded our expectations on a regular basis. I would like to specially thank Daisy Torres today, my wife reached out to Daisy yesterday at the end of the day with an issue regarding the certificate of insurance for my business, and before the office was even open today, the issue was taken care of by her. Not only that, she continued following up via email to ensure everything was taken care of and to my customer's satisfaction. Thank you for your hard work and dedication."