Aurora Pharmacy

"Had issues with our normal pharmacy being out of stock of the antibiotics my son needed. The ladies at the pharmacy were very helpful with getting it filled here instead asap."

"I have been to this pharmacy after clinic visit a few times. Only helpful person was a guy. Sally is rude, unhelpful, and should probably not have a license. Just retire already if you’re that unhappy with your job. Clearly upper management doesn’t care seeing how they have gotten these reviews for years and nothing is done."

"Awful service. Sally pharmacy supervisor denied to counsel me on diabetic supplies. I asked for help and she recommend to follow up with my prescriber for diabetes education. Every other pharmacist I go to ask me if I need help especially when it was my first time using the supplies. Rude staff, technicians including Sally supervisor. They charge me cash price when I had two insurance on file. When I called to clarify they had me on hold and would pick up and place me on hold again especially when they knew I was calling. They then told me to go elsewhere to fill my prescription assuming I don’t want to pay for my prescription! When I asked about filing a complaint, the supervisor said to go on the website and obtain the phone number. After doing so, and calling that number the customer rep said no, you have to call pharmacy and obtain that number from the pharmacy supervisor since it’s a different department. After 2 hours of wasted time, I will no longer be using this pharmacy. I really hope that Aurora knows what’s happening in this pharmacy. This is completely unacceptable. Patients need their medications, and don’t have the health to argue with you"

"Great pharmacy hours. Always fill prescriptions promptly and accurately. Great communication via phone or otherwise. Staff makes every visit here quick and pleasant."

"Called to give Good Rx information for a medication and the woman that I spoke to her name was TY and she was not helpful at all with a bad communication skills!! This is the 1st an last time a I will Use Them !! The staff need to realize that people are there to get medication because they are Sick an Staff should really be more compassionate with there customers."