CVS Pharmacy

"The guy pharmacy tech is so rude, the medicine is out of stock and he still told me to come back the next day and when came back he said oh it’s not yet available, he should have a concern from the sick people needs immediate medication."

"The pharmacist supervisor here is incredibly rude and incompetent. My mom goes to this pharmacy regularly and has complained about his negative attitude consistently. I called this location and they first told me they didn’t have any record of me at their location and told me to call a different location and that location said it was at their location. I called back and spoke to the manager this time, and he continued to say that they had no record of me and asked why I was going to this location as if that was pertinent information for him. He continued to be very sassy and rude so I became frustrated as he did not believe me that the app and the other location both said that the medication was ready at his location. I then asked to speak to somebody else, and he said there was nobody else at their location. Magically there was somebody else there and when she checked, she found the prescription. She stated that she didn’t scroll to the bottom of my profile, which they originally said, didn’t exist, to see the prescription. I strongly advise staying clear of this location if possible. It is clearly a very poorly run store with employees who lack proper training and customer service skills."

"Trista is the absolute best. She is friendly, knowledgeable, and does everything she can to help her customers. She took it upon herself to do a little research regarding one of my prescriptions and called me later that night to let me know what she had found. She always greets you with a smiling, happy demeanor and I feel relief knowing she is there to help me when I come in. So grateful to her and all that she does."

"Transferred my RX’s from another pharmacy due to an insurance change. The woman I spoke with at the pharmacy yesterday was very helpful and pleasant. Unfortunately, today’s phone call to the pharmacist did not go the same direction. He spoke to me as if I were a child (“As I told you before…”), lectured me, made assumptions instead of listening, wouldn’t stop talking so I could ask a question (to determine the problem with the transfer), and then got defensive when I called him out for being rude! And he’s the department head! Just Wow!"

"I'd give zero stars if I could. My doctor called in a medication refill order. I tried to pick it up on December 10, 2021.The pharmacy shelved the doctor's refill order. But it did not call me or my doctor to advise why it did that.The pharmacist, an elderly man with a bad attitude, said the big insurance companies get to decide what prescriptions can be re-filled, and on what schedule and do not have to notify patients or their doctors doctors if the doctor's order will not be honored. He said, "How old are you?" and " You should know how pharmacies work." CVS said if there was a good reason to refill a prescription off schedule, I or the doctor, should have notified the pharmacy. They need to know my business? In my case, it was because I left my medication behind accidentally while out of town. After some heated discussion, the pharmacist filled the order and I paid the full price, as I had expected to do. Needless to say, I am changing pharmacies immediately."