AAA Saint Louis Insurance and Member Services

"Quick, efficient service while getting a passport photo."

"Member for over 10 years for roadside assistance. Called for roadside assistance. Was told it would be 2 hours...after 2.5 hours still no show and no assistance. Asked to speak with an agent, who took over 35 minutes to return my call. She still could not get me assistance. You are just throwing your money away if you purchase this service. I have only used it one other time, but no more!"

"After 16 years I'm done with AAA, yesterday my car broke down on the 270S exit ramp. I was with a dog and no water. I waited an hour for a tow truck, then the driver called and couldn't hear me because of the traffic noise, at this point he told me to roll up my window, I explained I wasn't in the car because of where it stopped. He then hung up. 30 minutes went by and still no help. I called AAA again and was told the driver didn't want the tow and that was the only service they have."

"Don't bother with AAA at all! A hail storm damaged my roof and after 3 different roofers all agreed that there was significant damage done by hail I filled a claim. The adjustor came out and agreed with the roofers assessment and then denied my claim. The adjustor wrote a report outlining the damage and still denied my claim. AAA sent an Engineer out to verify the date of the storm and then all of a sudden the report changed to there is no hail damage. When I called about this, I was laughed at. Then my wife called and she was laughed at. AAA even recommended that we sue them! They lie, steal your money and provide ZERO COVERAGE! Thank god I document everything. I'll likely be taking them up on their recommendation after I file a complaint with the state and better business bureau."

"If you want to transfer your coverage to a different state, good luck. Due to the difficulty, I decided to cancel my membership, which was also extremely difficult. They would not answer the phone, so I had to physically go to the location. After telling them I wanted to cancel everything, they only cancelled the AAA membership & not the car insurance. Then I received a bill a month later... Followed up, and had to call multiple times to ensure it was taken off. They were able to 'back date' things, but it was ridiculous how many steps/time I had to take to actually cancel the full membership. Coverage is also not what it used to be, would not recommend"