Excel Pharmacy

"Worst people EVER to deal with!!! They shipped my medicine to the wrong address and then made it my fault so I had to repay AGAIN for the copay!! DO NOT USE THIS SERVICE"

"Very unprofessional staff.. I work for a competitor’s pharmacy and I called for a transfer and the tech was extremely rude to me and spoke to me very condescending. I told her that we’re all dealing with stressful situations and I was immediately placed on hold. When she returned to the call, I asked did she placed me on hold and she sarcastically said yes. I asked for the pharmacist and I was yet again placed on hold for a minute then placed on hold for again and so I finally hung up because then I realized I would never be helped. It’s really a sad state of affairs when we placed our own inadequacies and emotions over the well being of the patients. I will never do business with Excel and would advise anyone to consider a premier pharmacy with outstanding customer service."

"I have had numerous issues getting my prescription made and shipped on time. I've had to follow up multiple times on several refills in order to have them finish processing my refill. One time I had to follow up because the delivery of my prescription was overdue, and I found out that the status of my prescription mysteriously switched from 'delivery' to 'pickup'."

"Poor customer service. My medicine delivered to wrong address and it has been a week almost. No one calls you back and no response to emails. The cheaper price is not worth the freaking trouble. "UPDATE" Spoke with pharmacist and promised would be here the next day. Still waiting..........."

"If Customer Service is important to you, I'd advise you look elsewhere for a compounding pharmacy. My last two refills have not been handled correctly. I won't bore you with all the play-by-play details but here's a summary.... 1) Rx was not ready when I drove to pickup though I was told it was. 2) Refill a few months later - again Rx was NOT ready when I was told it would be. I know a lot of places are dealing with staffing challenges (that's their excuse) and I understand it's tough right now. But there's no excuse to tell customers a Rx is ready when it isn't. If you promise a fill date then you need to honor it! But don't just take my word for it. Do yourself a favor and give them a call. See how long it takes them to answer the phone. After thirty seconds of no answer.... that should be your first indication that customer service isn't a priority."