RH St. Louis | The Gallery at Plaza Frontenac

"We have been in several times. We had to seek out a designer for help. The customer service is lacking. We didn’t buy any furniture as we found better quality, service and value at Ethan Allen."

"A retail store with a studio setup and very friendly staff. Everything that you see inside is customizable so use your creativity, that includes the depth of couches all the way down to the type of legs on the furniture. Don't be afraid to ask what the options are. This is a top end, premium service store so the quality you get is matched with the price tag. at the very least you're going to enter feeling amazed at the setups sand leaving with limitless ideas."

"I bought several items there within the last 60 days. Everyone has been cordial and my overall experience was excellent. If I had a billing question, a question about a delivery, or a general catalog question, all of the reps have been helpful. I wouldn't hesitate to buy from them again in the future."

"The reviews are surprising. As a designer i know the products are high quality. The people working there are retail employees give them a friggin break. If you want design support or product expertise go to carol house or basset. They have very qualified personel that work on commission!"

"I like the things RH sells but I had a bad shopping experience. I bought a floor model sofa for over $3000. At the time I made the purchase it was in a pretty good condition. Unfortunately, they did not want to deliver it right away when I made the purchase (which was the first minor disappointment). When it was delivered it had a new and pretty large scratch on one of the seat pillows. I had expected that they would replace the damaged pillow or at least come up with some sort of fix. Unfortunately, the staff was unwilling to help. Moreover, some of the staff (not all) were treating me rather impolite afterwards. If I buy any thing from RH in the future, I will either buy it online or in the outlet but try to avoid the Galleria store. It is a pity that they don't care about the shopping experience of their customers since this is an important element of a high end store."