Windsor Lakes Apartment Homes 7499 Woodward Avenue, Woodridge, IL 60517

"The process of moving can be very frustrating especially when moving from out of state. I worked with Kelly ten years ago while she managed another property and was ecstatic when I learned she’d be helping me again. I told Kelly what I was looking for how much I wanted to pay and what accommodations I would need for my out of state move. She made the process as simple as possible, addressed all my concerns, answered my questions promptly and left me feeling relieved knowing that this part of the moving process had been well taken care of. She a great asset to this property and Thank You Kelly again for you superb service."

"HORRIBLE….they changed management multiple times,DOG POOP IN EVERY STEP IN THE GRASS(not enough doggy bags located and there’s no bags in there) the maintenance guys are thieves(they stole money out of my apartment while I wasn’t there CHANGE TO BE EXACT), when I had went to go to the leasing office to go report them to management, they were acting like they didn’t know who was in my apartment(there’s two Mexicans guys), THEY DIDNT DO ANY WORK AT ALL BESIDES LEAVE A CARD IT TOOK ME 3 TIMES (during the winter time) AND FOR ME TO THREATEN TO CALL THE CITY ON THEM then I was told to “go get cameras” and then they proceeded to accuse my friends of stealing out of my apartment(which they didn’t because I didn’t bring no one over there during that time because of the mice incidents) there was a shooting last year in our parking lot(separate incident), police are always driving around so be prepare to see them quiet a bit, people sitting in the hallways and leave their trash, your hallways are either going to smells like weed/cigarettes, or dog pee. After 8pm there’s usually no parking spots so be aware that you will have to walk some distance back to your apartment on some days unless you want a ticket or your car towed, keys don’t work to certain apartments WHICH IS HOW UNKNOWN PEOPLE ARE ABLE TO COME INSIDE THE HALLWAYS AND STEAL PEOPLE’S PACKAGES. P.s it’s 2024 and there’s no locks or keys for the doors still It happened multiple times to my neighbors."

"Ms. Kelly Yancy, She is very nice and I understand her very clearly through the entire process. She is very thorough, and made me feel right at home. I think I'm really going to like living here. Great job and thanks a bunch Kelly."

"There was a slight issue with the heat at night for the vent. It was still chilly at night in the apartment. Maintenance, Phil fixed the problem. I waited about 4 days to leave a review to make sure everything is still top condition with the heat and it is! Phil explained the issue completely, replaced the old thermostat with a new one and replaced another gadget in the heater vent. Everything was handled on a timely matter. Friendly man and got the job done! Much Appreciated!"

"I had the great displeasure of working with Kevin. It took over 20 calls, several hours sitting on the phone with Kevin, and over a month to get him to send me a lease agreement. It seemed pretty deliberate that he was dragging his feet for some reason, but I gave him the benefit of the doubt since I thought maybe he was just having a rough time emotionally with his work life. He FINALLY sent the lease to me the the DAY I WAS MOVING, I was stressed that it took that long but relieved that I finally had an apartment secured for my move, or so I thought... I didn't have time to review and sign the lease since I was driving across the country, but a few hours before I arrived to the apartment complex, Kevin called me to tell me the studio apartment I had been intending to move into for the last month was actually not available to be moved into until a WEEK later because the previous tenants had completely trashed the place and they had somehow waited until I was almost there to inspect it and find that the studio was uninhabitable. Kevin said that I can either wait a week to move in (which means I would need to get a hotel which they wouldn't pay for, and is also not an option because I needed to return the U-Haul that has all my stuff in it), or I can move into a 1-bedroom that he (conveniently) has available for about a hundred dollars a month more. I asked if I could just store my stuff in one of their vacant apartments until the studio is repaired, or if they would put me up in ANY other studio or 1 bedroom for the price we had agreed on for my original lease. Kevin said no to both (I now suspect it was a lie that no other studios were available). He then said, 'the way I see it, since your stuff is already here you have really no other choice'. I muttered that that seems suspicious and he immediately exploded angrily 'WHAT DID YOU SAY?!'. I tried to deescalate and said 'nevermind I'll sign for the 1-bedroom and he immediately calmed down and started working on my paperwork more efficiently than he had done anything for me over the last month and had a lease to me in a few minutes. While Kevin was predatory, the others in the leasing office seemed to be complicit. When I went to move in, Kevin gave me a master key and gave me the wrong room number, so I walked into somebody else's apartment. When I finished my move-in checklist and told Kevin that the bathroom faucets need caulked and the ceiling fan makes a crazy noise when you turn it on he said 'oh all submit a maintenance request right away for you.' Needless to say at this point that that never happened and still haven't been fixed. The mailbox key he gave me didn't fit my mailbox and after 2 calls to the office and 2 physical times walking to the office and 3 WEEKS later, I finally got a key that worked and was able to get my mail for the first time. When I turn on the oven, it doesn't work and beeps at me for a few minutes with an "f2" error. I submitted a maintanance request but it was never fixed. I went into the office to get a new parking pass for my car before it expired and I was about to go out of town, but the new leasing agent (Kevin had quit) said 'oh you don't need a new one yet because we're not towing'. I insisted that I needed one anyway and he said 'nah you'll be fine' so I left empty handed. As if it was planned, a couple weeks later while I was out of country I get an email saying they are resuming towing... The people here also leave something to be desired. The building almost always wreaks of cigarette/weed smoke, the grass is littered with dog poop, and several cars in the parking lot have bullet holes in them or their bumpers dragging on the ground. One day when I went to pick up my laundry (cycle wasn't even supposed to have finished yet) I walked in to find that someone had stopped my dry cycle (very early) pulled out all my clothes onto the floor, then draped my very wet blanket over them to make everything wet (very funny prank I guess). (All photos are from move-in except for the laundry incident)"