Ellis Enterprises Inc 21923 South Burr Ridge Drive, Shorewood, IL 60404

"Our interactions with the property management team were disheartening. Despite expressing interest in viewing certain properties and coordinating appointments, we encountered obstacles that prevented us from proceeding. Regrettably, our attempts to communicate with the team were met with silence, leaving us feeling overlooked. Subsequently, we were informed that the apartments we had inquired about were no longer available, further adding to our disappointment. We experienced a delay of three weeks in receiving a response to our inquiries about a particular apartment, only to find that it had been rented out after being left without further communication. This lack of responsiveness was frustrating, particularly given the high cost and limited size of the property. Upon reviewing feedback from other individuals, it appears that we may have avoided unfavorable circumstances."

"I have been scrolling through many rental websites for a couple of months now and found a handful of properties being offered by Ellis Properties. I didn't know these were managed by Ellis Properties until recently. I noticed the phone number on the website matched the phone number of the person that was asking me to call them through the websites, someone named Donna. We had reached out to ask about a couple properties and even made arrangements to see them. Then we were given an excuse by Donna as to why we couldn't be shown the properties. Now we've been completely ghosted. I've left voicemails and sent text messages and have gotten absolutely nothing back. And then I check my email this morning to see that these apartments are no longer available?! Really nice. I've been trying to reach someone for weeks to see an overpriced, tiny, outdated apartment, it took TWO weeks to get a response and then we get ghosted only for the place to get rented out. What an actual joke!!! But now I think we dodged a bullet judging by these reviews. I also know someone that knew the owner very well and they told me many, many horror stories about how much of a slum lord this guy is, but still charges premium rental prices. And now I see these reviews about people getting cheated out of their deposits, bugs, mold, broken windows and bad appliances. I would have still considered renting from these dirtbags because we desperately need to move for a custody issue, even with all of the bad reviews, until I saw that email this morning that the apartments we were supposed to see the other day are now off the market. After we were told this Donna lady had a "family emergency". Judging by these reviews and stories I have heard about John Ellis and Ellis Properties, I think Donna is full of sh*t. Actual slum lords. How do you people sleep at night? How are these people still in business?"

"I rented from Ellis Properties for 7 years. And in the beginning my experience was wonderful. As I am even related to the owner, John Ellis. Not that we are close or anything, but still. His wife at the time was amazing with tenants and keeping things up to date. Unfortunately, she passed away and everything went bad. I never got anything fixed, no one ever answered calls or texts, I couldn’t get my carpets cleaned. The lease said only through them, they never responded. I spent $100’s in repairs over the years and never missed rent even. I’ve missed work days from being snowed in, even though the lease said he would do that if over 2 inches. The property always had garbage, bugs, bad landscape. Every year it got worse. The people he rented too were awful after she passed. I was there the longest, and watched over 5 people be arrested. Cops always in and out. I can go on for hours. I have a text my security deposit would be mailed shortly, still waiting on it, months later. He trash talks his tenants, has a very unprofessional mouth. Curses up a storm. Very unprofessional. I’m more embarrassed to be related. Worse decision I made was not withholding rent when I needed things done. Beautiful apartments too. It’s like he stopped doing background checks. Search Ellis Properties anywhere you’ll hear nothing but bad. Worse staff ever. I’ll never understand why."

"When 13 of the last 15 reviews are only 1 star, believe it. I moved out several months ago and have reached out several times to check status of my security deposit's return and I am being ignored. I rented from them for 2 years and I came into contact with 4 different property managers during that time. Perhaps business breaks down internally because no one stays long enough to get a grasp on what they're doing? Luckily I didn't have many problems during my time, but it seems like if they are not prevented by law to ignore the things you report, they will ignore it. So prepare to take some matters in to your own hands even though they own the structure and the fixtures within it. Even if your lease doesn't state that it's the tenant's responsibility. Trying to get a response out of them sometimes takes days and multiple follow ups, if you get a response at all. I was never late with rent, never wrote a bad check, never paid short, and never asked for an extension. Cleaned the apartment from top to bottom when I left, did everything I was to do as the tenant, and they still can't return my calls. I would definitely explore other options outside of Ellis Properties."

"RENTERS BEWARE! Ellis Enterprises is the most unprofessional leasing company I have ever rented from. A little over a month into the lease- I was never provided a mailbox key (leasing manager’s solution was for me to hold my mail at the post office), the laundry unit is not functional, dishwasher does not work, and to top it off, the unit was an absolute mess upon move in (dirt and sawdust everywhere from construction that I cleaned up myself). Leasing manager is incredibly evasive. She does not respond to calls or text messages and does not follow through with maintenance requests. I requested a number for a supervisor and my request was ignored. Numbers listed on the company website are either disconnected or calls simply aren’t returned. This company WILL leave you high and dry the moment you sign a lease. My advice, please take these reviews seriously! One month in, 11 to go…"