Apartment Exchange 4 Sunnen Drive, Maplewood, MO 63143

"We have rented through apartment exchange for almost 3 years going on 4 years now. We have lived in two different properties/ rentals and have had no issues at all. Kelly and Josh who always answers the phones, our immediate concerns and other request when we need them are honestly the stars of the show. We appreciate how timely everything is done and how they have helped us over the past few years. Our property manager always makes sure all maintenance requests are fulfilled and have not left us unsatisfied. We honestly have no complaints and will continue renting through this agency until we have found a forever home. Thank you guys. You guys are appreciated more than you know."

"My family rented through them for a year and it was a very pleasant experience. They fixed all of our issues promptly and made sure we were taken care of. Would definitely recommend the Apartment Exchange to anyone looking to rent."

"I did not have a great experience with this leasing agency. The property was glued together very well and fell apart as soon as I moved in.The bathroom vanity leaked continuously and had to be repaired twice. The shower was not providing hot water and had to be repaired multiple times. The tub also feels like its about to fall through the floor. There were quite a few plugs in the wall that would sink into the wall when I tried to use them. The racks in my closets were weak and had to be repaired. Once I was able to get furniture into the unit, the floors were noticeably uneven. I was told by my landlord that a fresh paint would be provided, the closets would be fixed and small holes would be patched. Clearly nothing was done. While cleaning my apartment I noticed I had swept up a lot of what looked like sand on the floor, but I was unable to make out what the substance was. I did bring the issue up to the maintenance who was in my apartment fixing my sink again and he stated he didn't know where the substance on the floor could have came from. He had no knowledge of how it could have possibly gotten there. This made me feel uneasy as I had been experiencing issue after issue because I didn't know if the substance would be harmful to myself and my family so I cleaned up as best as I could. My neighbor/landlord has tones of junk in the basement of the property that was supposed to be removed but was not. Washer and Dryer is supposed to be provided but i am unable to get to it because the landlord is a hoarder. I am also annoyed by ladybugs and fireflies, there is a mouse in my home and when I brought this to my landlords attention, she stated that I should put up mice traps or get a cat. At this point I was furious and could no longer handle my living arrangements so I decided to break my lease. I had only been in the unit for exactly ONE WEEK! My landlord has ripped me off and is expecting more money in order for me to leave. MY EXPERIENCE WAS TERRIBLE!!!!"

"Apartment Exchange does a great job taking care of their tenants. After hearing our children's terrible stories about apartment rental, I was worried when we sold our house too fast to find another house and we had to find an apartment. My experience has been wonderful since the day I first asked to see an apartment and throughout our so far 8 month stay. All their employees are super nice, professional, and take care of problems right away. Drew, who usually takes care of our apartment is a great guy. I wouldn't consider renting from any place they didn't manage."

"Management is aware of parking issues at our complex. Up until today, management has been great at sending mass texts to other residents when they parked in our spot. This week alone, our spot has been parked in 3-4 times. Today, the neighbors who parked in our spot called the police when we knocked on their door. Afterwards, Josh, our apartment manager, called us and told her not to call her with parking disputes again, and faulted us for the incident with the police even though we didn't do anything wrong. Apartment Exchange should really take some responsibility for the properties that they manage. Yes, parking is always at a premium in apartments, but you are aware of the issues and should not fault tenants when they get into disputes over parking. Instead of having us rely on our apartment manager who no longer wants to deal with these issues, maybe you could post a towing sign and number that residents could call when their spots are parked in. I've never felt so disappointed in an apt community in my life, and I've lived in some bad ones. I now know that in the future, instead of calling my apt manager, I should just follow the actions of my neighbors and call the police every time there's an issue, since they are very supportive of my neighbors who chose to call. EDIT: Please see the email sent to us after our property manager called us to tell us our complaints are no longer welcome. She specifically states that people are allowed to violate lease policy if we do not claim our spots first. Anyone without a 8-5 job will find themselves lacking parking, and the complex will not honor their legally binding (lease) obligation of reserved parking."