Advocate Clinic at Walgreens

"I made an appointment and had my insurance information filled out at the time of the appointment. When I arrived the nurse tells me she can’t take my insurance because I didn’t have my insurance card in hand with the right number to give her. I had made the appointment for a terrible ear infection and she didn’t want to go above and beyond for me. I had mentioned that the last doctor was able to find it by the paper work I had provided and she said she didn’t do that kind of stuff. I told her that I had my insurance card but i lived 45 min. She still didn’t want to help and I told her to give me a minute and I would find the card information. She kept telling me that she had another appointment in less then 30 min and I said fine I’ll just pay for the check up with out the insurance and she insisted that I should look for my insurance. So I said ok I’ll keep looking for it, then she says sorry I won’t have time because I have another appointment at 5 and I was so upset at this point because I had offered to just pay for it and now she’s rushing me and telling me I can pay full price but she still had appointments in a few minutes. Why would I pay and not get taken card of properly? If they couldn’t take the information I provided before I showed up why didn’t they call me to let me know so I could be prepared ? I had scheduled it at 11:30 am and had the appointment at 4:30 that was more then enough time for someone to call me and let me know that the info I gave them about me Insurnace wasn’t enough. I felt rush and I felt like she didn’t want to see me and didn’t want to help me figure it out. Very unprofessional and very disrespectful."

"Sat there for 2 hours after checking with 1 person ahead of me. Nurse prac barely took a look at me and "determined" I had a common cold. I tried to argue with here that this was way worse than a common cold and I had a history of bronchitis and sinus infections. Made an appointment with a real doctor the day after and was informed I have bronchitis, conjunctivitis, and an inner ear infection. These people are beyond useless and provide potentially dangerous "medical care". Thanks for nothing."

"We took our son there this morning to get a strep test done. Registration, screening and visit with the nurse practitioner were all very fast and informative."

"Was very quick if you schedule an appointment online. Was there a total of 1 hour. And 30 minutes was just waiting. Not bad. Pleasant doctor. Helpful nurse. Overall a good experience."

"Terrible experience. My husband was at the Libertyville clinic two days ago and tested positive for influenza B. I began coming down with something just over 12 hours ago and went to the Round Lake Beach clinic. The nurse practitioner wouldn't prescribe tamiflu even though that is the CDC's protocol. She'd rather I be completely and utterly ill then prescribe a drug used to both treat and PREVENT the flu. She did admit that I would have been given the drug had I been with my husband at the Libertyville location 2 days ago. Her logic for not giving it to me was that it was too late and I wouldn't come down with it...huh? The flu has a 1-4 day incubation period. My husband has been sick for 4 days and I came down with it on the 3rd. This place is a joke."