Kitchen & Bath Authority

"When ordering a $1100 shower system in early August 2020, I was informed that one piece would arrive the subsequent week. When the package arrived I was missing 4 more unexpected pieces including the trim. I was told this would come two weeks later now. Then another two weeks Then a month. Now over 3 months later I am still waiting. I have been told tentatively i would receive these pieces in late December. Their only solution: I cannot return anything and they will provide me with a different model that will force you buy further attachments. I've asked numerous times to talk to managers along this journey and was actually told "they aren't going to tell you anything new" I would avoid business with them at all costs."

"HORRIBLE COMPANY, DO NOT BUY ANYTHING FROM THIS COMPANY. I ordered a toilet. It arrived broken. They sent a replacement. My plumber could not come out for a few days. When he arrived and opened the box, the replacement was broken as well. I called KB Authority and was told that because I didn't open the box within two days that they would not honor their product. They told me that my only option was to buy a new toilet and they would not replace or refund. Horrible, Horrible company."

"Great service, accommodating and goes above and beyond. I have no complaints with all of my cabinetry and the designing. If you want good service from an honest company, this is it!"

"July, 2019 In October 2018, we ordered master bathroom cabinetry from Kitchen and Bath Authority, Wheaton, Illinois. We were less than pleased with their products and customer service. KBA measured the room incorrectly, so several pieces of the cabinetry did not fit. We had four different professional bathroom designers out to our home to see if any of them could work with the incorrectly measured cabinetry we purchased from KBA. We wanted to salvage as much of the order as possible due to the expense we had already incurred. Unfortunately, none of the designers were able to effectively make use of any of the KBA cabinetry. We have now found ourselves with a garage full of unusable cabinets and had to start over by ordering all new cabinetry from a different remodeling company. On April 24, 2019, KBA promised a partial monetary refund for the incorrectly measured cabinetry. To date, we have not received the full refund amount we were promised by KBA. Lots of wasted time, money and materials."

"Verlissa helped make our vision come to fruition in finishing an area in our basement into a little kitchenette (wet bar/popcorn bar). We are so happy! We helped tell her the things we wanted (fridge/freezer, microwave) as well as other little goals and she was able to transfer all of that into the design. She even presented several beneficial suggestions, which I loved in regards to the under cabinet lighting, placement of appliances, and the types of one-touch motorized and slow closing cabinets. She was able to fully maximize the space we have and everything looks great! Thanks so much Verlissa!!"