Williams-Sonoma

"Terrible customer serivce at the Deer Park location as well as a poor example from the Manager Mellisa. The older lady behind the counter saved me from walking out by offering me hot coffee. Mellisa who is the manager kept eyeing me rudely from the time that I walked into the store, then when I walked past her at the counter she rudely said , " Can I help you" that is when the older lady intervened and asked me if I would like a cup of hot coffee. She was very sweet as well as the younger cashier. This manager sets a terrible example of customer service and piss poor example for her employees. I will most likely not recommend this location the service gives WS a bad name even though they have great products and branding. Corporate needs to do something about this. I wouldnt be suprised if the sales numbers for this store are low due to service."

"Store is organized and clean, personal tried to help but was very self oriented. Not to say that they helped me order my iron online, which was not bad, it was bad the fact that i got it almost one year after. They called only once to tell me about delay, but as a mention, they never had the item in stock but let you buy, and each month you might be notified that it is delayed, add another month, the most regretted purchase ever, i would've bought somewhere else if i knew it takes years"

"really loved shopping in here. I got some gifts needed for the holiday season & Jackie was very sweet. looking forward to continuing shopping at this location! thank you for your help!"

"The staff here is very snotty and discriminating. If they don't think you appear wealthy in their eyes, you are ignored and treated like you do not belong here. This is the second time I have had this experience in here, the other happening last summer. I was closely looking at the Le Creuset pots for 20 minutes and the two associates just watched me and did not once offer any assistance. I am a collector of Le Creuset and even though I avoid this location, I was curious to see what pieces were here since I already own most of the items already. Opening the boxes, reading the labels and walking around the store with other items that I did end up purchasing was apparently not a clue to them that this was an interested customer who should be taken seriously. There were very few customers in the store due to the restrictions and the two free associates, a gentleman in his 50s and a woman with extremely short buzz cut hair, were just watching me from a corner and decided not to waste their time, probably because they did not care for my appearance. The only time I was acknowledged was when I was paying at the register. I gave this store a second chance after the previous incident. I love to shop, but I just cant bring myself to go back to this location again. The other reviewers who write about similar experiences are correct about this place. I'm fortunate that my go-to location near my house has respectful staff."

"So there appears to be a bit of "covering up" going on at Williams Sonoma. To start with it took 6-weeks to receive the Paella mix. To be fair Wms Sonoma did notify me of the delay, but the instructions are flawed. I found this cached on Google and it is accurate, but Wms Sonoma appears to have "scrubbed" this from their website. So here it is again. If you purchased this please note: "It should say "1 package of paella starter", not "1 jar paella". Additionally, the correct number of servings is 4, not 14. Helpful? Rating: 4 · ‎1 review · ‎$18.95 to $37.90 · ‎In stock" Update: we made the Paella and it’s quite good! I would buy it again if I could be assured of receiving it in less than 6 weeks!"