Crate & Barrel

"A staff named "Michelle" totally ruined my holiday shopping experience today. We were shopping for dinnerwares at the dinnerware section and putting what we chose (4 pairs of serving spoon/forks) into the shopping basket, while this Michelle dashed to us and yelled loudly at us "THESE ARE NOT SELF-SERVICED!!". She rapidly approached us and grabbed the basket from our hands, and also took the spoons away from my wife's hands, just like we were trying to steal things and got caught by her. We were shocked by her rudeness. I understand these ladies were paid by commission and she wanted to mark as more sales as "hers" as possible, but could you just show some respect to your customers? You were supposed to be there to help customers, not to bully them. I will never come back."

"Have been a fan of C&B for many years. Have one of their sofas. But now they've turned super modern with their furniture - not much of a fan. Home decor items overpriced. Friendly salesclerks at this location."

"Ask for Mischelle for expert design help! Mischelle helped me to furnish and decorate my new home, from furniture to curtains to linens. I couldn't be happier with her expertise!"

"Staff is horrible with communication. Sold us a couch estimated 4 months to receive. It was actually 6 months, and then it showed up with an incorrect wedge color and uneven cushions. I trusted crate and barrel for their reputation but I was wrong. It's been a nightmare communicating with their outsourced furniture people to come look at the chaise because it sags. Now I don't hear from them again after third party furniture people requested a new cushion. We are sitting with a grey couch and white wedge that is ugly and embarrassing that a custom order was messed up like this. Not sure C&B ever made our wedge in the first place. No offer to compensate other than "expedite" the wedge. disappointed with this location and C&B."

"We stopped in the Deer Park store on Sunday looking for various furniture items. We were assisted by Nicole and she was amazing - besides knowing the product lines so well, she really went out of her way to make sure all of our questions were answered. She was patient and very friendly -really will make a difference in our final purchasing decision."