Fred Loya Insurance 11422 Southwest Freeway, Houston, TX 77031

"Very good service lady handling my insurance was very patient and nice I will keep them for all my insurance needs"

"This place decided to charge your account whenever they want. They tell customers that they are suspending the account yet then go change your account. They are rude and unhelpful. When you get in a accident they are quick to total out your vehicle then pay the bare minimum! Worse insurance ever I don’t recommend. On top of that you can get a well known insurance policy for cheaper!"

"The customer service representatives was rude at the location. He was dismissive and did not give a greeting. Also was not listening. Overpriced. Go to L A insurance."

"I had two people trying to assist me with taking pictures but they were giving me such a hard time they hung up the phone in my face. I called back and this young lady answered the phone and she was so pleasant and patient with me she took my payment finished processing my insurance policy so I could drive off the lot in my new car. So it's because of her I'm giving you guys 4⭐"

"Received a phone call from a sweet young lady named Bri, from the 59 and bellfort location. She was just calling me to remind me to step into a local branch to update my credit card on file. She reminded me that I am almost saving $20/mth by doing this versus the amount i paid the previous month. Wow , what insurance company does this!! I am blown away by their courteous customer service at all times!!! ALSO let me add, that most times they have so many outbound calls to make that the young ladies are talking with a slight accent and saying their names so fast you dont even want to talk to them!! But today, Bri was SO SO slow and deliberate to make sure that I knew exactly what she was trying to tell me once she identified herself. Thanks Rodney D. YOung/Fred Loya INsurance!!"