Almouie Pediatrics Bulverde

"I would definitely love to give this Bulverde office a rating of a 4 or 5 star due to Dr. Jorge Hernandez and the PA. They are both very attentive and show sincere concern. The front office has always been amazing up until today. I have never interacted with ,what seems to be a new front desk receptionist. Upon arrival, she mentioned to me that we did not have an appointment scheduled. I informed her that we did and I confirmed and completed documentation online via the link that was sent to me. I also asked her about a $700 bill on our account and why our insurance did not cover the previous visit. The receptionist told me that my appointment had been cancelled and labeled as a no show. She then proceeded to say that there is only a 15 min grace period and this is why the appointment had been cancelled, but that they could still see my baby boy. I informed her that it was 9:43 at the moment, appointment was for 9:30, and explained to her that I have been here with you for the past 5 min. She then seemed to get upset and rudely dismissed me. I then asked her if she could verify the insurance and possibly explain to me why insurance did not cover the last visit, and would this visit be covered. She told me to again have a seat and she would look into it. After taking a seat in the waiting area, the receptionist opened her window and proceeded to discuss my bill and the type of insurance I have in front of other patients. I just found it unprofessional, and again I have never experienced such poor customer service at this office. Outstanding customer service is a must, especially for a $700 sick visit."

"My family saw Jorge Hernandez today and it was beyond amazing. He took the time to explain everything about my daughter’s health. Thankyou for all you do, I can tell you love what you do and do it with passion. I’m also grateful he was able to explain in Spanish and do it beautifully!"

"Unfortunately, the doctor who examined us did not notice pneumonia and prescribed cough syrup to a 6-year-old child instead of antibiotics. As a result, we lost several days until we went to another doctor who listened to our daughter and heard that she had pneumonia. He prescribed an antibiotic. But time is lost and my daughter could have been better off if pneumonia had been seen at the first visit to the doctor. The doctor is friendly, but I did not come to be friendly, but to cure my daughter."

"We have had a great experience here. We never have an issue getting an appointment, even if it's last minute. Our doctor is great. I really appreciate honesty and telling me like it is. I don't need sugar coating, and our doctor doesn't which has been great."

"The best service and experience at this location! They are attentive to my concerns, quick to get into the room for our visit. There are never long waits. All staff members have such wonderful bedside manner! They are so kind and the facility has always been clean! Thank you for being such a great doctors office for my children!! Thank you nurse Gracie for taking gentle care of my children!"