Washington University Children's After Hours - O'Fallon

"I would give 4.5 for the service provided. I took my kid who had 105 degree fever. Already was in a line because of spanish patient who was having hard time explaining her thing. I was upset to wait for long, approached someone if they could sign in us, helped us with that. Sent to the room within few minutes. Nurse Gianna is so sweet! She handled my kid so fine. She playfully checked his oxygen, heartrate and everything. Then we had to wait long for NP to come to us. A panicked kid wanting to out of room, crying loud and a helpless mom had no option except to leave. But the way, nurse gianna, NP amy showed their attention to us and helped us in this difficult situation really meant a lot to me. These particular people in that place knew how to handle a sick child otherwise i had a worst exeperience the earlier time. This 4 star to these nurse and nurse practitioner teams ghat worked on feb 28th"

"Amazing service from all professionals here- our little guy had an emergency and we were seen right away. They were compassionate and resolved the issue much quicker than expected. So glad we came here. Thank you to everyone for such great care!"

"9 pm at night on Saturday with 2rs to close. Child crying in pain and nobody there in the waiting room. The staff does not seem to care about my child’s well being at all! What a joke…they said that we could book an appointment for the next night. HARDLY what I would call urgent care! Very upset about them having 2 hrs still open with nobody there and no staff at all concerned to do their job at an urgent care facility! If you have urgent care needed don’t show up here! This place needs to be shut down or re-staffed! What a joke for the medical community! You represent them poorly!"

"I will admit, we were seen promptly and everyone we encountered was very kind. However, we did not get an answer for our daughter. We were told that she tested negative for strep and did not have an ear infection, but we were prescribed antibiotics anyways. We ended up having to take her to Total Access Urgent Care the next day to get an answer whether she really needed the antibiotics or not, because we were confused. She did not need the antibiotics per TAUC and they are glad we didn’t give it to her. The last straw was them billing $600 for the visit that we didn’t even get an answer for. For comparison, Total Access Urgent Care charged $300 and we got a much more direct answer. I would most definitely recommend TAUC over this facility."

"This urgent care saved the day! I love the late hours. My 6month old came down with in ear infection and was in a lot of pain. So thankful at 9pm I was able to go here and not the ER. They were very fast and kind."