Charles Mike Rios,M.D. 1100 South Main Street, Grapevine, TX 76051

"After completing the initial online form, you will receive an email of requirements/pre-appointment questions that aren't clearly presented, and a broken link. The scheduling coordinator responds fairly quickly, but can only be reached through email. The tone of the emails are odd (as mentioned in other reviews). I was trying to clarify something regarding my insurance, even called my insurance to verify coverage, and for some reason the coordinator seemed defensive/annoyed. This resulted in an email response supposedly from Dr. Rios (contained punctuation/grammatical errors) who suggested two other Autism centers. I was already considering paying out of pocket and filing the medical claims myself as the office suggested. I was only trying to clarify a potential billing issue and do my due diligence before proceeding with the scheduling, but they escalated the situation in such an odd and seemingly unprofessional way, that I no longer feel welcomed to the practice. This might be why strict email correspondences can be an issue, where a phone call would have sufficed."

"After several horrible experiences with a local psychologist, we decided to travel 3 hours away to Dr Rios. Our pediatrician told us he was the best in the state and that she thought his wait list would be long. To our surprise, not only were we able to do everything from the comfort our our home, he was able to get us in AND get our official diagnosis to us within a month, whereas the other psychologist would have us wait 6 months. Dr Rios and his entire office were so professional during our entire process. We had emails, calls, and texts answered within hours. All of our questions were answered and the process was so smooth and easy. We cannot thank him enough for helping us get our little girl on the way to getting the help she needs. Thank you Dr Rios and team. 10/10 would recommend, everytime."

"We were so fortunate to find Dr Rios and his team to evaluate our son. They were superb throughout the entire process. Our son ultimately was diagnosed with something that Dr Rios is not able to treat himself but the knowledge and insight we gained into our son’s condition was very valuable. The time from initial intake to final diagnosis was less than one month instead of a lengthy, drawn out process. We highly recommend Dr Rios. If you have concerns about your child’s development, call them today."

"I recently had my child evaluated for autism with Dr. Rios. I had a very good experience. I received a response via email as soon as I made an inquiry via their website. I went with Dr. Rios because some doctors/facilities require that a child sit through a 3-4 hour evaluation. Dr. Rios performs 3 sessions for evaluation and a fourth to review his diagnosis and discuss/answer questions. My child’s presence was only required for two of the 3 sessions. I didn’t want to put my autistic child through a gauntlet of tests in one day as that would have been difficult for him. I am very satisfied with Dr. Rios and his office staff. However, I would have appreciated the office reaching out to me first when services had resumed. Our third session was postponed due to the pandemic and the county requiring non essential offices to shut down in April. In May, I reached out to his office to see when the evaluation could be completed. Again, I received a quick response in the same day. Dr. Rios has been using teleconference to perform parts of the evaluation and found a work around for the other portion of the evaluation involving our child which I found easy to do at home per his instructions. I would recommend any parent who has been having trouble getting a diagnosis while trying to stay safe and practice social distancing to contact his office. I had trouble with other places like Cook Children’s Child Study Center. They have a long wait list and won’t give you a timeframe for when they will see you. After initiating contact with Dr. Rios’ office, we were seen within a month. If not for this pandemic, we would have had an evaluation by early April."

"Dr. Rios and staff are hard to find, and I’m grateful that we received answers from them about our son. Dr. Rios was straight forward with me, and did not hold back being open about his own testimony. I appreciate when someone can be honest and open, but straight forward, yet respectful and supportive when discussing such a sensitive, life changing diagnosis. We felt confident that we could rule out autism because of Dr. Rios, but he also helped us break down other areas that we should address for our son’s mental health and growth. We trust his opinions and I would recommend him if you suspect autism! They are thorough and their scheduling process goes smoothly if you simply just do what they tell you online. It’s worth it!"