Elizabeth S Dickey MD, PhD

"Dr. Dickey is really good. Never have any issues or any second thought about changing doc. But some nurse are little rude sometimes."

"I know I left a review in the past but it appears to have been lost. We were patients of Dr. Dickey back in 2007 until I left the practice in 2008 due to threats of CPS for neglect since I chose not to get the Varicella (aka chickenpox) vaccination and delay the MMR by a few weeks. I consented to the DTAP that day but the Dr insisted getting MMR as well. We had an upcoming wedding to be in so I didn't want my child to feel run down or possibly shed it to other's susceptible due to medical conditions (my grandfather was going through chemo) which she assured wouldn't happen, but it did. She berated me to the point of tears, calling me an uneducated, selfish, young mother and said she'd call CPS herself unless I complied with the MMR so I eventually did. When the front office tried to schedule our next appointment I told them I would not be going back. I received a letter the following week stating they were dropping my child as a patient and we'd need to find a new provider. About 10 years later at our current pediatrician's office they brought up that my child needed the 2nd Varicella vaccination to be up to date. I was confused and asked when the first was received and it was listed as the same day as the DTAP & MMR. I honestly can't remember if my child received 2 or 3 vaccines as we were both hysterical during that time, so if they did sneak it in or left it on the record, I am infuriated by their behavior. As a mom who is a little wiser now I should have called the medical board and filed a complaint immediately. We even had an earlier incident where we were forgotten in a room for over an hour with a screaming infant, then assured the Dr would be with us soon multiple times by a nurse when we sought info, yet only to learn we were placed in the wrong room and the staff couldn't locate us. Then she proceeded to misdiagnose my child with an allergy to dairy and said my breastmilk was no good. I was sent home with various formula samples and suggested I stop breastfeeding. Thankfully I listened to my gut and saw an IBCLC who helped fix our nursing problem so I was able to breastfeed for 24 months. We later learned my child is allergic to soy, not dairy but there was no official allergy testing done until I went to a new provider. If you have a problem report it to the medical board immediately!!!"

"Mom and dads beware! Consider taking your children to Dr. Michael McCoy in Grapevine before you make a HUGE mistake like I did a couple years ago and decided to go with Dr. Dickey and her cocky, disrespectful, unhelpful and unempathic staff. If I could leave a negative star rating here, I would. I had a payment arrangement in place with this practice to pay off a massive bill for a random office visit that they clearly overcharged me for back in 2015. A little over a month ago, their billing dept called me and said that I need to pay the full balance in the next 30 days or they are going to drop my two-year-old as their patient. I told them I was confused because I had a payment arrangement in place with no deadline attached to it but they said that they can no longer continue seeing my child until the balance is now paid in full. Period. End of story. I received a letter this month stating that they are officially dropping my daughter because I have not made payments, even though I held up my end of the bargain and continued making payments every month and even had check numbers and the specific dates they were cashed as examples. I called the practice and spoke to the Office administrator Adrienne Zollo, who was not only disrespectful and unempathetic to my situation but also had the audacity to compare my medical bill to going and getting a haircut and having to pay it off right there on the spot. She refused to let me talk to somebody higher up and said “she would just pass the message along but to not expect a call in return because doctors do not return phone calls for patient complaints at this practice.” This physicians office clearly does not value their patients or their promises and are only driven by money. They will set up a payment arrangement with you, only to turn around and drop the arrangement and send you to collections even if you have been making payments routinely. I would not take my child back to this doctor if their life depended on it. There are way better physicians all over the north Texas metroplex who are not in the business of screwing over their patients!! Terrible service, terrible practice and the office administrator Adrienne Zollo should lose her job because she Clearly lacks the capacity and skill set to handle administrative service and conflict and would rather be disrespectful and cocky to prove her point instead of listening and showing care and empathy toward a disgruntled mother. Their lack of a proper escalation route just goes to show that they are not in this business to serve their patients and to improve their customer care experience. Parents seriously- Move on! I promise you have better options for your children’s medical care!"