Naturepedic Organic Mattress Gallery Chicago

"We used Jeffery at the Lincoln Park location to purchase our (master bed) and a bassinet mattress and we were overwhelmed with our experience. He was kind and accommodating and we are looking forward to many great nights of sleep on the new mattress. Even after we purchased the items (and therefore, his sale was complete), I had some questions about the mattress. Jeffrey was helpful and kind and took time to assist me with our queries. We highly recommend this location and Jeffrey and I look forward to updating my review once our mattress arrives! - I updated this review from a 5 star review to a 2 star review because our after purchase service was terrible. Our mattress didn't show up as described (the delivery company would only drop outside our curb (and we live in a walk up with 2 flights of stairs and I was 9 months pregnant). The first shipment didn't include all of the mattress parts (it was originally shipped with only the topper - so we slept on the floor for weeks) and the final straw was that when the boxsprings came, they were ripped. At this point, we had had enough so we did not exchange them, but it may be worth considering other options if you intend to spend this amount of money a mattress."

"Jeff at the Chicago based store is amazing! His outgoing personality and strong customer service skills shined through the phone. You could feel the smiles! As a first time Naturepedic customer, he answered all my questions and even took care of the ordering process for us. Can't wait to get the new bed for our child."

"We needed to purchase a mattress for our three year old who is transferring from a crib to a full-size. In addition we were gathering information for a replacement mattress for ourselves. We were already familiar with the brand having purchased a crib mattress in the past, but Jeff was able to tell us somethings we didn’t know about the “Verse” mattress for our son. Once that decision was made he spent a considerable amount of time answering our questions on the different models available for adults. Throughout the entire process he was very pleasant and patient. He told us what to expect for delivery and we feel confident that we made a wise investment. Thank you Jeff."

"We were very impressed by Jeffrey's knowledge about the products, professionalism toward us and kindness to our kids! We bought a mattress for our oldest toddler and will definitely be back to buy one for our youngest toddler. We all sleep better knowing it's 100% safe and our toddler is cozy."

"Jeff was a great help in choosing our mattress! He was wonderfully personable & fun to work with. Sadly too many companies undervalue the importance of employees they choose to interface with customers. Thankfully Naturepedic is not one of those companies. My husband & I were working within a tight timetable the day we walked into the store. A negative moment could have caused us to walk out & not waste the time. Needless to say we stayed, had an excellent experience, and are eagerly awaiting our new mattress!"