west elm

"I'd give zero stars if that was an option. Wanted to buy an ottoman off the floor since it was the color I wanted and no longer available online. The salesperson said she needed manager approval and took my name, number, and email on a unpaid hold form. She said she'd call me back. She didn't. When I called to inquire later I was placed on hold and finally hung up after 40 minutes. So that's two salespeople totally unwilling to assist or make the sale."

"I was shopping for a coffee table for a new condo and one caught my eye. I had difficulty getting a sales person to assist as they were working something out related to another issue and seemed annoyed by my request for assistance. There was no price tag on the table, then one of the sales persons was able to look it up for me online but I was told there were none available left in any of the stores. So I inquired about availability of the piece on the floor. She said she would have to take my name and give it to her manager who wasn’t in but who would call me. I gave her my name and phone number but I never received a call. It was a $500 table that I would have purchased on the spot but she apparently didn’t have the authority or desire to sell the table. A lost sales opportunity and the manager never followed through."

"Beautiful store. As an interior designer, I regularly bring clients in and work with the in-house trade specialists who take excellent care of us. Always find great pieces & items at West Elm."

"We were actually out at the mall to buy lose leaf tea and saw West Elm. What caught my attention was the mid-century furniture I could see from the window. My spouse and I stepped inside and started browsing. Georgia the sales associate was very helpful and I'm January we will sit down with here for a design consultation. I like being able to browse without being bothered. And the associates there let us browse and we were able to go to them when we had questions. A very good experience."

"Just want to thank this this store’s staff, specifically Donna, who was incredibly helpful finding a light we were looking for. Not only did she patiently look in the system, she located one at a different store and called them to put it on hold. PLUS, it was on CLEARANCE! Donna was super helpful with some additional items that were on sale and was as excited as we were with the discounts. West Elm is good quality and design but staff like Donna make it a great experience too. And here is the light we purchased installed."