The Great Escape Downers Grove 1610 75th Street, Downers Grove, IL 60516

"My Wife and I were looking for out door sets for our recently finished deck around the beginning of September.We decided to spend a Saturday and pick four stores to see what our options were and in our budget. After our first three stores we visited we were both a little confused and disappointed that this late in the season we were mostly stuck buying a full display set only. As what we saw and liked we couldn’t split sets to mix and match to our lliking.Our last stop of the day was the Great Escape in Downers Grove. I forgot all about this store. I bought my first teak table and chair set from them in the spring of 2005. We were in the market now for more contemporary pieces than the teak wood. A nice gentlemen named Chris Damarjian greeted us right away on arrival and was able to assist my wife and I with thoughts and Ideas and styles of what we liked. Chris was so helpful and knowledgeable of the products that are out there as well as other brands they didn’t sell. Chris put every effort to make us feel at ease and to let us know that what ever we purchase We will not be disappointed. Chris hit it right on the mark. We did purchase multiple items from table and chairs, swiveling chairs ,side tables ,fire pit, couch set and umbrella .To say everything went smooth with delivery and item availability was spot on, No, not exactly, But with one phone call to Chris everything was corrected and within a few days it was all resolved. What we would have to say is “Chris has made this one of the best high end purchases we have ever had” and definitely would recommend visiting him in his new managerial position in the Aurora Great Escape. Thank you Chris, Tim and Hannah"

"We were in the market for buying our first Hot Tub. My sister has purchased 2 Hot Tubs in the past and strongly suggested going to one of The Great Escape locations. We had a fantastic experience at this location. Mainly due to the outstanding salesperson assisting us, Mark Alagna. He was informative, knowledgeable and not pushy. He helped us understand the differences between hot tubs so we could make an educated decision. We purchased a Jacuzzi J-345. More to come as our Hot Tub will be delivered on August 10, 2023. I would recommend working with The Great Escape and if you are at this location...Ask for Mark! :)"

"We purchased 6 new sling back style chairs from this store. When the delivery people came, they removed all of the plastic from the chairs with box cutter style knives. it took us a couple of weeks to notice, but we see after using one of the chairs for the first time that they cut through the sling back material with their knife. we called the store and were told there is nothing they can do for us. A several hundred dollar chair is now worthless as this is going to tear when someone sits in it for the first time. Chris and everyone in the Great Escape customer service department failed us. There are much better places to shop for your outdoor furniture needs where they don't ruin your furniture as part of their delivery service. As to the response from owner, as we explained, these chairs were ordered well before they could be used due to the weather. When we took them out to use them we noticed this was the case. When I spoke to Chris, he agreed that it was the delivery people but told us "there isn't anything I can do because management won't let me." Also, why in the world do you let your delivery people near these chairs with box cutters? Your response is lame and insufficient. I'll continue to warn everyone I know not to shop at such a dishonest store. Now we are stuck with an unusable $400 chair. Hopefully you can start to see it from "our side"."

"My husband and I dealt with Mike at this location and he was great. Very helpful in educating us on the Jacuzzi 345 and answering our questions through the entire process. He sent us specs for the electrician and right before tub was delivered. The five stars are for him. Regarding the scheduling of delivery, Samantha gets five stars. She supplied us with pre-delivery info and was able to work with our completion deadline for the delivery. The only negative was that the delivery people don’t take away the packing material from the hot tub. We’re still breaking it down to fit in our garbage bin. It was going to cost to much in stickers to get it hauled away."

"My husband and I ran in here an hour before closing to buy 3 pool sticks. Mike took his time explaining the best options for us. We were there with our 2 toddlers and Mike & team were very patient with us. We migrated over to the hot tub area and fell in love with one. Mike explained all the benefits and took his time ensuring we understood everything about the tub. We went past 8p having to take care of some details but he took his time to do it right. The schedulers called me first thing in the morning the following day and scheduled delivery 3 weeks out. We couldn’t be more pleased with our decision to work with this team! Thank you! Highly recommend!"