Mattress Firm Palatine 910 East Dundee Road, Palatine, IL 60074

"Made a warranty claim on a mattress I purchased from Mattress Firm back in 2020. Was surprised how easy the process was and that my approved claim gave me the entire purchase price as a credit! My husband and I went to the Palatine Mattress Firm to pick out a new mattress and Tom was awesome! He listened to what we wanted n a mattress and made sure to show us models that would alleviate my constant back pain. We can't wait for our new mattress set to be delivered!"

"The representative Dreu was informative, courteous of my time, and ensured I got a product for my needs within minutes, even though he was preoccupied with another customer. I would happily go back for the range of options and the quality of service."

"I don't often write reviews mostly because I rarely receive great customer service. Especially as of late. However, I feel compelled to share the experience I had with Mark at this store. Mark was extremely knowledgeable, helpful and most importantly, patient. This was the 3rd mattress store I had visited In a day and my experience was with by far the best here. No pushy, creepy salesperson. Just someone that knows what he's talking about and is super willing a to help you make the right choice that works for you. Highly recommend this location. Ask for Mark."

"I stopped there today to look for a mattress. And yes I bought one. Mark was so helpful and went out of his way to help me make a decision. And to answer all of my questions. All of this without being pushy!! Overall a very good experience. Thank you!"

"Nice clean store. Mark was very friendly and helpful. We found a very comfortable mattress for a good price! I’m happy that it’s being delivered and assembled for a small fee! I can’t wait to sleep in my new bed!"