The Great Escape Batavia

"Actually like the store, BUT, after purchaisng regularly for years, finally need a warranty claim on a goalrilla basketball hoop and its a nightmare. figured paying up came with great service. not the case. think twice, this store is one you pay more, but do not get more. warranty service here sucks. 6 different places and forms to fill out, the run around. come on, ill buy the stupid part i need. I have a feeling only the parts that will clearly never fail are warrantied. its life, great service is nearly impossible to find these days. read the fine print."

"Frank was a great help with our decision to purchase a new pool table! He was very informative and a big help! Really appreciate everything! Thanks, Todd & Vickie McClung Yorkville Il"

"very good. the staff are always very helpful. My suggestion is that your store open earlier. A lot of people are out shopping for supplies for their DYI projects and want to get started early. Especially on the weekends. I have purchased both of my swimming pools from the Batavia store, and have a lot of trust in them"

"Just try and return something here. I’ve purchased 3 furniture sets over the years. When I wanted to return a recent purchase I learned the written 30 day return policy is a bait and switch. I stood my ground and the return/refund was completed but I can only imagine how many people are made to think they’re stuck with an unwanted purchase. Will never step foot in there again. Plenty of better options elsewhere."

"I enjoyed our quick visit but my party thought the sales person was rude. We were not in there to be big spenders, just picking up last minute Christmas gift. Prices of the games and games accessories are at a premium. As I expect must things in there are. But the store is clean and beautiful, and the selection of various toys is fun to peruse."