MD Kids Pediatrics - Northeast Practice

"I’m just now getting billed for a Covid test that was taken in 2021, it’s 2023 now. This is very unprofessional of this facility for such a delay. Not to mention they didn’t let my pregnant wife use the restroom and I had to take her to UMC across the way for her to use a bathroom. It’s no wonder you guys have such a low rating."

"I had just transferred Pediatricians the doctors are great here no complaints. But the staff on the other hand are rude. I know in there profession They're taught to have sympathy and bedside manner which they DONT have at all, they taunt the Patients Parents. I go in to sign my kids in the receptionist starts talking to me in Spanish "I tell her sorry I don't speak Spanish so she talks to me in English finish with her questions. I go and sit down. Then a few mins she calls my kids I go up she starts talking to me in Spanish again so I tell her I don't understand Spanish she start talking to me in English, I answer her questions again. Then I go and sit down. She calls me for the 3rd time starts talking to me in Spanish again I tell her I don't speak Spanish then the other 2 girls in the back laughing. In the back when you leave to sign out with the office they have templates for Parents that need to be patient in all honesty. It's the staff that causes this for the parents to be unpatient because of their ignorance and the lack of sympathy. I can't believe you let your staff represent you in the manner."

"So sad how this office has gone down hill. Never had issues with the NPs or doctor, it's the staff that is horrible. I called for 2 weeks to get a refill for my son's medication for his allergies & they couldn't fill it due to them sending it to the wrong pharmacy, a pharmacy we've never used. I had to send my husband to go to the office just so they can send the prescription to the right pharmacy."

"Lack of empathy from this new staff, they dont take time to listen to you, kids are sick and they dont care to tell you no we dont have anything till next week. sick of the way you call and they scheduling department transfers you to a "nurse line" not affiliated with this clinic. really down hill since they took over Dr Casillas patients. if I could give ZERO STARS I would.. pesimo servicio para todos los que no entiended Ingles, ahorren su energia y busquen un lugar competente, les falta empatia."

"Our kids have been patients more than 10 yrs, now that Dr Casillas has retired, some things have change for bad, I don’t have any difficulties with the nurses and CPNP, it’s the front desk that isn't kind and they take so long to attend calls, I have to wait more than 20 minutes in hold. When we arrive to the appointment we need to call to let they know we are outside, but how can be if they immediately put you in hold!!… and when you go to the door the girl is in a bad mood. I hope that they make some changes in attitudes because parents and patients need a cordial attention."