WoodSpring Suites Libertyville - Chicago

"Very nice place and super safe. Love how the entrances are only accessible with key card. Complimentary coffee was amazing. Only issue is that it's a noisy location. Bring ear plugs and a sound machine. But staff is super nice as are the rooms."

"Good: staff are great. Room was clean and comfortable. Not as good: no blackout shade on window. Bathroom light is on a sensor with no way to turn off. Overall, ill be back."

"Checked in on 12/31 around 7-730 pm and the lady at front desk had a disgusting attitude. She also demanded all three of our IDs even though only my friends name was on the reservation. Claimed it was because everyone has to be 21 to stay at hotel. I have worked in hospitality for 4 years and never heard of needing everyone’s ID that is staying in room. On top of all that my friends card was charged twice for the reservation which the manager had to fix. Didn’t even get an apology and when gm was asked how long it will take for funds to come back she said “i don’t know how long Amex takes” and that was it. All in all the gm was alright but the check in lady…. YUCK ! Do yourself a favor and stay somewhere else. GM lives there which is also weird and just comes in and out in a tank top."

"Upon checkin staff was extremely rude. Checked in to the room no hand towels kleenex. Room smelled of strong chemicals. The bed was almost to the ground and very noisy. Squeaked every move. Very noisy next door had screaming children and a dog non stop barking. We were scheduled to stay 7 days checked out after 1 night. No refund was given. Do not stay here. Cheap prices but you get what you pay for."

"I checked in on 08/25/2023 for one of my annual trips to Six Flags with family. I've often been drawn to Woodspring Suites in several cities in various states as my go-to for staying the night, seemingly always having good service. This trip ultimately ended up being maybe the worst experience I've had with hotel service thus far and it seemed to have been brushed off entirely by the older African-American gentleman who was working the desk upon my arrival. Upon getting into the physical room, Room 203, it would not lock whatsoever upon shutting--all it needed was a push to open and instant access to all of mine and my partners' belongings and things. I called the front desk shortly after giving the old 'lift and push' to no avail and was told that the building was 'simply settling' and that they'd "only been there for about three months." I was told to do the exact same thing I had previously tried, so naturally I did. Still nothing--I dialed the front desk yet again, only to be met with the statement that there's nothing else he could do because he's "sold out for the night." For people with the means to up and go to another hotel for the night, I applaud you to, but to those who should have no other options... avoid this place. I had to take all of my belongings of value out of the room with me no matter what, solely for security purposes on my part. Upon check-out, I did let the front desk worker know (08/27/2023) of my room's situation and that although it was not of course her fault directly, I was not pleased with the service of the hotel or its staff upon my arrival."