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Holiday Inn Express & Suites Chicago West-Roselle, an IHG Hotel
1490 West Lake Street, Roselle, Illinois, United States
About the Holiday Inn Express & Suites Chicago West-Roselle, an IHG Hotel
Holiday Inn Express & Suites Chicago West-Roselle is a modern and comfortable lodging option conveniently located at 1490 West Lake Street in Roselle, Illinois, United States. As an IHG Hotel, guests can expect top-notch service and amenities during their stay. The hotel offers spacious rooms and suites, complimentary breakfast, a fitness center, and a business center. Whether traveling for business or leisure, Holiday Inn Express & Suites Chicago West-Roselle is the perfect choice for a comfortable and enjoyable stay in the Chicago area.
Photos of Holiday Inn Express & Suites Chicago West-Roselle, an IHG Hotel
1490 W Lake St, Roselle, IL 60172, United States
Reviews of Holiday Inn Express & Suites Chicago West-Roselle, an IHG Hotel
"We were looking forward to a nice weekend, using the pool and hot tub, but only to get to know it was closed due to "Illinois Health Department" shutting it down, i was told. Guessing bad hygiene. I was shocked that i did not get a notification even though i am an IHG member and they have ALL my details, email and cell. Arriving with my children to enjoy a weekend by the pool, I was disheartened to discover, only upon checking in, that the pool was closed. A sheet of paper highlighted in yellow contained this unwelcome information. This proved to be a major disappointment for my kids. Seeking an explanation for the lack of prior notification, I inquired but received no satisfactory answer. To add to the frustration, when I requested a discount, I was bluntly told that it was not possible due to it being the weekend. The receptionist went so far as to offer the option of canceling my reservation for free. I am standing with my kids and bags and am being offered a "Free Cancelation". However, this proposition seemed impractical, as I was already on-site with my children and finding an alternative hotel at that moment was not a feasible solution. The entire situation seemed absurd, prompting me to consider rating this stay as a "0" if given the option. The refusal of a discount over the weekend, coupled with the somewhat comical offer to cancel for free, left me thoroughly dissatisfied with the overall experience. IHG you are on the way down, this was a horrible experience."
"We have stayed at this location of IHG affiliated hotels for years, and have stayed in this particular one for several as well, but this year will be the last time we stay this location. Firstly, the room we were given had a very moldy smell. The smell was even more pronounced by the sofa so the sofa area was unusable. Secondly, it was impossible to sign into any of the streaming services on the TV because it just kept giving us an error message. Lastly, the outlets were all so loose, so that we were unable to charge any of our devices without angling our chargers in a certain way or always checking to make sure it was even charging at all. The most infuriating part of our stay was when we were getting ready to check out and housekeeping kept knocking our door. It was literally 12 on the dot, and they waited not even one minute after knocking before attempting to open the door. They asked if we were leaving and we said yes, we will be out shortly. Not even two minutes passed by and housekeeping knocked again and attempted to open the door again, to ask us if we were leaving. I understand we were two minutes past check out time, but I have never had this experience before where I was being rushed off the property basically. We were on the way out of the room by the time they had tried opening the door the second time so we were not dallying. Then when we went downstairs to check out, I spoke with the receptionist about this issue and she was very rude, whilst raising her voice. She did apologize, but her tone was laced with sarcasm and attitude. I originally did not intend to write a review at all, but the service has been completely unprofessional. Stay at your own caution"
"Nice big suite with a bedroom. We were at a wedding so it was perfect for a few of us to sit in the living room area. The bedroom had a door separating the living room. The hotel is attached to an event hall where the wedding took place and so we didn’t have to go out of the hotel."
"This was the worst hotel experience we have ever had. After waiting around for 4 hours and giving them time to make things right, we left at 11pm and drove 3 hours home and didn't attend our event the following day. The first room we got was not air conditioned and was 85 degrees. Not a huge deal, just annoying. The temp would not drop fast enough and there were supposedly no other rooms. At 10 pm they were able to put us in another room, we got up there, it was cool, but absolutely filthy. There were mold stains in the carpet and moldy used washcloths in the shower. The filters in the ice machines were 4 years old (supposed to be replaced every 6 months). It was obvious things were not cleaned or maintained. We didn't feel comfortable staying."
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