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Four Points by Sheraton St. Louis - Fairview Heights
319 Fountains Parkway, Fairview Heights, Illinois, United States
About the Four Points by Sheraton St. Louis - Fairview Heights
Four Points by Sheraton St. Louis - Fairview Heights is a modern and stylish lodging option located at 319 Fountains Parkway in Fairview Heights, Illinois, United States. This hotel offers comfortable and well-appointed rooms, along with a range of amenities including a fitness center, indoor pool, on-site restaurant, and free Wi-Fi. Whether you are traveling for business or leisure, Four Points by Sheraton St. Louis - Fairview Heights provides a convenient and welcoming stay for all guests.
Photos of Four Points by Sheraton St. Louis - Fairview Heights
319 Fountains Pkwy, Fairview Heights, IL 62208, United States
Reviews of Four Points by Sheraton St. Louis - Fairview Heights
"If I could give this hotel 0 stars I absolutely would! Let’s start by stating that when checking in, they acted oblivious to my reservation. We understand that things happen so the pipes breaking is not at fault but the filth is! Our room was absolutely filthy and disgusting. The sink had hair in it and the beds were covered in stains and brown streaks. We were given 1 towel and 1 wash cloth which to both were also dirty. There were 4 of us and expected to share 1 towel and 1 wash cloth. When I asked for new towels I was told no by the front desk. The pool also did not provide towels and my daughter was itching profusely after leaving the pool. We then we’re in search for a vending machine for water and we’re told there are no vending and we could go to a gas station. Our room was vibrating all night so I called to see if we could be moved and we’re once again told no. Every single thing about this hotel was atrocious. This should not be on a stay and play list and this hotel needs to be shut down!"
"This hotel has gone downhill fast. We last stayed here two years ago and had no issues with the hotel. Curious if the hotel is under different management, as we stayed here two weeks ago and the place is a dump. Besides the pipes that burst in the kitchen area, we never had hot water to take a shower or wash our hands. The tub needed to be replaced as water would pond in the middle of it. The bed was extremely lumpy (I had a huge divot on my side). The HVAC closet in the room was not insulated, and I could see light coming through it in the morning; I had to put a towel down on the floor to slow the flow of cold air into the room. The area around the hotel is nasty. I stepped out the side door to take my dog for a walk and we had to walk around a used condom and used tube of lube in the east parking lot. Yuck. Stay away. I'd rather travel further to a cleaner, better hotel instead of staying at a hotel that may have given me a STD."
"Marriott needs to be aware that this hotel is giving them a very bad reputation. I live locally and my sole purpose of staying here was so I could get one more nights stay to keep Marriott status for next year. The front desk associate did not greet me as a gold member, offer me a complimentary bottle of water, mention any of the amenities, such as breakfast service, say thank you, etc... There was an obvious party going on in the breakfast/bar area which appeared to be a family reunion, which I later found out from the maintenance guy that it was the staff holiday party, again looked more like a family reunion in my opinion. The bar did not appear to be open for hotel guests to get a drink. The room was nice enough and very clean, however it was not newly remodeled. They may have done improvements in 2020, but the bathroom was not in the style of any hotel bathroom that's been remodeled in the last 5+years. The shower head and hardware alone screamed "I'm 20 years old". The light fixtures by the bed were blinding, this is by their design, just a poor choice. There was a big void in the room where a couch should have been, but instead only had a club chair and floor lamp, very odd. The television was the highlight of the room, it was very big and pulled out from the wall to be adjusted for viewing, not too many hotels have that, and you could stream Netflix, Prime, etc. The hotel was mostly quiet, always appreciated. Check out was pretty much the same as check in, no greeting, no "how was your stay", no "thank you". As a customer service professional in the travel industry for over 30 years these things are very important to me and very easy to do. If I were Marriott I would be embarrassed to be affiliated with this property, they apparently do not care to adhere to Marriott's standard of service and reputation. I will not return here for any reason."
"The staff is the reason for the stars. They really are great, which is such a stark contrast to the actual rooms. They’re supposed to be newly renovated , but they are definitely still outdated and can’t keep a clean smell. The “renovation” was apparently just covering the old tile for the shower walls and taking up carpet. Light fixtures in our room didn’t work. The water in the shower was never hot. The elevators are shaky.It’s just not well maintained overall. I wouldn’t stay here again for those reasons, but the staff is top tier. Friendly, professional, courteous, and as helpful as they can be, considering what they have to work with."
"My nephew had his wedding reception here. We arrived from NY a few days before and stayed at the four points by Sheridan. We had a great time, the employees were amazing, so friendly and accommodating, I really want to send them kudos for the great job they do!!! I worked in a hotel for 11 years and understand the pressure. The rooms were clean and up to date, and the breakfast cooks were great as well.. thank you for help making my nephews wedding a memorable one!!!"
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