The Great Escape Peoria

"Had an issue with my Sundance spa. Jackson came out to repair it. Needed a part, but he got it ordered, came back to install, and it's back to running fine! Jackson was great!!! Friendly, knowledgeable, hard working - it was 23 outside and he just worked away like it was nothing!! thanks Jackson!! I would like to add = Jackson CALLED me the next day to ask if the spa continued working fine!! thank you!!!"

"I purchased my Jacuzzi hot tub from Great Escape in Peoria a week before Covid and it's been great. What has been even better is the outstanding service I've received the few times I've needed it. Great Escape has always been there when I needed advice or service and even assisted me after hours. Thanks for all you do."

"We purchased our hot tub from Greg. He was patient, gave great customer service, and the delivery was as promised. We would recommend buying from the Great Escape! We’re loving our new way to relax!"

"Bought a hot tub from them in spring of last year. Had a panel that was cracked and we have gotten the run around for months. One guy showed up finally to replace it and said it was the wrong part ordered so he left. Two times now no tech has shown up when they swear they are going to. I love my hot tub but do not buy from this chain, they are good at selling but do not back anything that they sell. Manager was of no use in resolving our issue. We will be reaching out to Sundance to see if there is anyone else to service our tub."

"Bought my 2nd hot tub from Greg at Great Escape after 12 years of use with the 1st one. I give their delivery a High-5, on time delivery, careful installation, cleaned up after themselves, respectful of landscaping and porch furniture. Totally recommend!"