Home2 Suites by Hilton - St. Louis/Forest Park

"This review is specifically for Kevin, I believe he is a manager at this location. I stay here frequently since I work nearby for a few days at a time and he has been helpful with any hiccups. I was having trouble with my Hilton app and he was able to resolve the issue for me, more than once. He is always super friendly and helpful. The rooms are good, they are clean, and sound proof. The gym is also a plus- I enjoy the weights and cable machine. The gym also is a decent temperature for working out, I’ve stayed at some hotels that keep it warm in the gyms and that just isn’t pleasant. I would recommend this location to others."

"I’m a huge fan of Home2, but my last two experiences have me so confused how they have tanked in cleanliness and experience. When we arrived to this specific location, the main host was super kind. When we got to our room, there weren’t enough towels. We called to the front desk but they never came. When we opened the sofa bed, the original sheets and blankets were on it, leaving behind popcorn and trash in and around the bed. Disgusting stains as well. The hotel eventually brought us new sheets and blankets but still no towels. We woke up the next morning, went to the front desk for towels to take showers, but there was no hot water. We waited for two hours between waking and eating, and nothing. After the last two experiences with Home2, we will be finding a different hotel. Not every Home2 is this way, but Nashville and St. Louis Forrest Park have been terrible."

"My husband and I came here to be near our children and new grandson who was at a nearby hospital. My husband went to check in and talked about the amazing check in experience. We were given a welcome bag and taken care of at every turn. Then, we were given our very nice and clean room and no tiny bottles in our bath but instead fully stocked bathroom and kitchen. Housekeeping was in the hall and the sweet housekeeper told us to let her know if we need anything at all. Shuttle service to hospital and restaurants was outstanding! On new years eve our driver was very helpful pointing out highlights and points of interest. Both drivers we had were super helpful. We did use our car as well but the shuttle was exceptionally easy to use! What a bonus. The breakfast buffet on New Years Eve was amazing. Not sure if it's always this amazing but the attendant was beyond helpful and meticulous about arrangement and attention to detail. Offerings were breakfast sandwiches, keto bowls, oatmeal, boiled eggs, omelets, waffles, fresh fruit, yogurt, milk, juices, Starbucks coffee, a wealth of toppings (blueberries, strawberries, almonds, granola etc..), bagels, English muffins, toast. Perfect! Can I add a sixth star for service please!"

"Great experience! Chastity got us checked in and made us feel welcomed from the start. She gave us recommendations for things to do, dinner, and drinks!!! The room was nice and clean, seemed recently remodeled…. we will be staying here again because of the excellent customer service from our new friend chastity and the team!!!"

"Roaches! The hotel looked fairly clean and uncluttered. I got up at 2am to use the bathroom and get a drink of water, and watched the roaches scurry when I turned on the light. I wasn't able to get back to sleep afterwards. When I ran the water in the kitchenette, the drain smelled horrible. The breakfast bar was okay, but I could definitely see that cleanliness was an issue. The utensil baskets were full of old crumbs. The lobby restroom was very dirty, floor needed mopped, soap dispenser was rusty. Otherwise it was quiet, beds were comfortable, staff was polite, and my kids enjoyed the pool. They are also very pet friendly."