Dr. Edward J. Clifford, MD 1056 Texan Trail, Grapevine, TX 76051

"First doctor that has really listened about my pain and problems. He referred me to a local surgeon in the area and they're working to get things handled for me."

"We have had a terrible experience with Dr. Clifford. My wife had a mastectomy and he failed to follow through with prescribing main meds. She was released from hospital on a Sat. On Sun. her pain shot up to level 9. He had said he called in a prescription to our pharmacy but it wasn't there. I called Dr. Clifford's after hours number and left a message. I never got a call back. The next weekend, my wife's drainage tube fell out and I called again with the same result (no call back). On Mon. I called his office and whenever I pressed the option to speak to someone, his phone system would disconnect me. I drove 18 miles to his office to speak to someone in person. I was able to make an appointment for later in the afternoon. We arrive at the scheduled time and then waited for 2 hours before he saw us. I spoke with his office manager and she said she would look into the problems. The following week, we had another appointment because my wife's surgery site was still leaking. Two of his nurses looked at the wound and said if it was still leaking in a week, to call and tell them. The following week, she was still leaking. I called at 9AM and was disconnected several times before I was finally able to be routed to voicemail. I left a message to call me back. No one returned my call. At 2 PM I called back again and had to leave a message. Still no call back. Our home care nurse tried to get in touch with him and she was also disconnected when she used the option to speak with someone. We went to my wife's primary care doctor and she was concerned and said she would try and contact Dr. Clifford. Nothing back yet. Today, I will call the doctors at the Breast Cancer Center, Texas Oncology, and BWS Hospital (Grapevine) to report this ongoing three week long nightmare. I can only hope this review will serve to provide a wake-up call to make the necessary adjustment in Dr. Clifford's flawed aftercare procedures. **Update - 1 week later. The problems I reported seem to be mitigated. We saw Dr. Clifford and he said my issues were valid and they were implementing a new system. I am now able to communicate with his staff and he receives and replies to my messages. As a side note, it turns out that my wife's surgery site leakage is not that uncommon. The leakage has now subsided. Probably a good idea to inform masectomy patients and their care providers that the drainage tube could possibly fall out and if so, after surgery wound care would include putting on bandages that need to be changed accordingly to the amount of fluid leaking. Dr. Clifford is a skilled surgeon and very caring. It was just the system associated with his practice that was flawed."

"Dr. Clifford and his staff are great . He took super good care of me during my surgery and aftercare . I highly recommend his office ."

"Dr Clifford is an excellent breast surgeon. He made my journey through breast cancer treatment less frightening and almost painless. Right from my first appointment with him, I felt like I was in excellent hands. I would highly recommend him to anyone."

"My mother had surgery with Dr. Clifford. She stated how comfortable she felt with Dr. Clifford. He took the time to address her concerns and questions. She stated she hasn't seen a doctor like him in quite sometime. Since she has been in the medical field for over 30 years. That says a lot! Made her feel like an actual patient as opposed to a chart number. Her surgery went flawlessly and her recovery time was amazing. Anyone would be so lucky to be in Dr. Cliffords hands. He is absolutely amazing... Johanna his assistant got employment paperwork sent in a timely manner. Was extremely helpful and didnt seem to have an issue when we called to check on it."