The Palms Pet Resort & Spa

"I have taken my pets to be groomed and/or boarded and/or trained to many different types of businesses over the years... Needless to say I have built a long sturdy BASELINE for comparison purposes! I was recently referred to The Palms Resort & Spa by 2 of my neighbors who were also pleased with their experiences with (1) the Head Trainer and her training program for their dogs, as well as each of their dog's success & accomplishments during the training program. They are running a business that is set up with rules for each employee to adhere to..... a they DO FOLLOW THE RULES GIVEN TO THEM... but very very nicely conveyed to the Pet Owners!! Initially My 8 week old AKC Champion Bred Show Dog was boarding because my father as dying in Hospital for 3 weeks. I was told about trainer training Jack twice a day while boarding. I was sent photos and videos daily of his training sessions. I can still refer back to these videos for help on what to do. I also sent videos to my 45 yo son to make certain I was clear on how I was training him, so it would remain consistent!! It was perfect!! The Grooming is wonderful The front staff is wonderful They make certain all pets are vaccinated prior to admission!! I can't say enough about the intelligence of Head Trainer, Irma Bice. She helps us without being condescending... which she could easily do with all her knowledge and years of experience!! I Could keep going on and on!!! I am a Proud Mom of a well trained puppy... he minds and understands so many things!! Thanks to my neighbors for pointing me in the right direction!! I could go on for hours... but my fingers are going numb!! Try the Palms Resort and Spa & Doggy Day Care and Training Classes or private training classes... you will be extremely proud of your animal AND YOURSELF... for making that choice!"

"Front staff are always helpful and friendly. They have always been accommodating and welcoming of any needs my pup has going in for boarding. I feel safe leaving my fur baby with them for short or extended stays."

"Have to give it 2*. We have a fluffy corgi and when brought him for the first time we only asked to trim a bit off his butt and a bit off legs. Instead they made a regular short haired corgi out of him. Apparently the groomer didn’t have much experience with fluffies in particular. Overall very nice experience with the office and staff. Sad our fluffy corgi now looks very different. :) I think he doesn’t like his new look either. Update after owner response. Owner says I signed off on something. All I did was initial next to the word “Bath” and wasn’t even provided a copy of that document, all I have is a payment receipt without any service done breakdown. And I’m not even requesting anything from them, don’t know why they pull “you signed” card. For any other breed the service would’ve been great, no doubt. Just not the fluffy corgi, is all I’m trying to say. The consultant was explicitly told that fluffy corgis coat is not to be groomed. Consultant responded that they will only take a little from back of his paws and his butt as we requested. That was all. We also asked to clip his nails - they did but didn’t even offer to file them. And speaking about quality - his butt was trimmed poorly as he now has these cascading edges from cutting hair. He had lots of fur on sides of his head giving him a racoonish look - particular for fluffy corgis. It is gone and he really looks different now."

"Had a wonderful experience boarding my little Zelda for a couple of days. Staff was super friendly and sweet with her. You can tell they genuinely love and care for the dogs there. I also got her bathed as well. She smelled amazing and seemed so happy! Would definitely recommend if you need somewhere to board your fur baby or have them groomed."

"I’ve been taking my standard poodle here for grooming for a few months now and I can say that this place is definitely 5 star (no one has encouraged me to write this review and I have no relation to anyone associated with this business). As an essential business, they stayed open during the heat of the COVID pandemic and took care of me and my pup, without missing a beat. My puppy always looks handsome when he leaves and smells amazing for quite some time after the fact. They always listen to what I want EVERY single time. Even though I’m a helicopter parent who calls nearly every hour to check on my pup, ask questions, and tell them things that I forgot to mention at drop off, they never have been rude or impatient with me. They also make special notes on my pup so he can get the care and attention that >>I"