Bank of America (Lobby Service Only)

"They made me wait for more than an hour and when they helped me they didn't help me send money from one bank to another even though they had all the information"

"Only one teller working, a line of ten customers and there was a teller holding a conversation about cake flavors she only broke the extended conversation once the branch manager was running to her and asked for help, she still stayed to finish the conversation for two more minutes. While there is only one teller helping the long line. I recently gave this bank another try and had the same poor experience today 12/13/23 Giovani asked for my phone number to verify me he interrupted me before I finished he said that wasn’t my phone number and he couldn’t help me get a withdrawal I noticed he did everything possible to avoid helping me I have to say I didn’t have my debit card and that’s on me however he didn’t even try to understand my situation and find a way to help me I had my DL and knew my phone number but that wasn’t enough according to Giovani poor customer service."

"People were very nice and helpful. You have to set up an appointment but they didn’t take long to see me. They answered every question I had."

"These employees are the prime example of what Not to be... I walk in to try and cash my check ISSUED BY Bank of America. The teller at the window tells tells me I should call in advance 2 to give them enough time to have the money ready, Rings his little bell and Here comes Patty.. The guy tells Patty the exact same thing that he just got done telling me and then Patty decides to tell me the exact same thing that I just heard 3 times within a matter of 2 minutes. Maybe Patty was having a bad day because her clothes were way too tight. somebody needs to show her where she should shop for her size.. She's obviously trying to prove something to herself. If she was all that genius she would know their is absolutely not one Bank of America from Pasadena to Houston to Galveston would answer their telephone. SO STOP LIEING GUYS.. Again just another location of where trash works the bigger banks saw right through them And now they work for The Sorriest Company. Patty, You don't have to be nasty to your customers we already see it."

"Went to open the bank to open a account. I did everything online and they said all I needed was to show my id. I spoke with the Asian American banker lady and she said my account was denied because of risk management. I called and spoke with a representative and they said the banker closed my account because of fraud. Ma’am just because I am black doesn’t mean I wanted to do anything illegal. The fact that you had me sit on the couch instead of in your office shows you had one thing in mind as soon as I walked through the door. Shame on you!"