VCA Saginaw Animal Hospital

817 North Saginaw Boulevard, Saginaw, TX 76179

"Very caring and will take time to understand your pet’s situation and then make a recommendation rather than speed through and rush. I’m very grateful for the team members here!"

"Saginaw VCA Hospital receptionist are the worst ever I’m gonna start with they have zero customer service skills. They are rude and angry all the time so I decided to take my dog to T-CAP they neuter cats and dogs for less than $60. You can get your rabies shot shots for five dollars and teeth cleaning for dogs for $100 and all the other shots that are necessary for animals are 75% cheaper than the vet and yes I was willing to pay full price for everything here until the receptionist yesterday was the biggest Karen ever first she put me on hold for 15 minutes then she comes back and says give me a second put me on hold again then she’s rude when I ask a question, but do you know what I realize she did me a favor by being mean and rude, because I took my dogs to T-CAP Fort Worth and I got my dogs spayed. They got his rabies shots Bordetella about four different shots and chip and also got heartworm medication for three months all for the low price of $350…. So thank you so much receptionist for being mean and cruel, and thank you for making it easy for me to go to T-CAP because I paid so much less .. and I hope you realize receptionists what you did was take business and money out of your doctors pockets by being rude so again thank you so much I will never take my animals to the Saginaw VCA until they get better help if I have to drive far away, I will so for those of you who ask why do they have bad ratings now you know why! So to the doctors at the VCA I hope you know these ladies are rude. They’re not doing their job and it is not the first time that I hear that people will not take their pets there because of the receptionists are unprofessional .being kind that’s how the whole transaction works and starts with the conversation but if you can’t even hold a conversation because people are rude to you then you don’t have a choice but to go somewhere else . I will not leave my money there, thanks … I also have to thank my friend for telling me about T-CAP…. Like I said, I didn’t want to go there cause I was afraid I don’t know anything about that business that’s why I was trying to go to the VCA to take my two dogs to get spayed, neutered, chipped, rabies shots, heartworm medication, the works I couldn’t do it after the receptionist was cruel to me, but after taking my pets to T-CAP they have an appointment to get the teeth cleaned next week.. it makes me sad because I used to only trust the VCA … i use them in Washington state and in Hawaii and they were awesome but they’re not all the same. I realize this when I called the Saginaw VCA. So my update is that my dogs have been taken care of and they’re so happy thank you VCA receptionist for saving me about $2000 but you know the saddest part is that the doctors always believe the receptionist, and they keep their jobs which doesn’t bother me because it’s not my business and I’m not the one losing money but that’s why they need to reevaluate their staff because if you’re losing $2000 a pop that’s kind of scary especially during these hard times if I had a business, I would have fired them ages ago. I will not put up with a person that is unprofessional, not to mention the way they made me feel I was already having a very hard time and a very bad day. I didn’t need for them to make it worse for me, so good luck ladies. I hope you change your tune . you have lost a loyal customer as I have multiple dogs and they mean the world to me and if I have to spend thousands I will and I always have because I love them and they’re my family but I will not leave it here at the VCA , of Saginaw, not while those people are still there. Sorry that also reflects on leadership VCA doctors, you need to reevaluate staff or at least have a conversation with them about professionalism because they’re in desperate need of one. I will move on to greener pastures with my beautiful dogs. I will no longer take them to the VCA. One bad experience could be life altering, and this was mine."

"Booked an appointment for my puppy. Called to verify pricing and wellness check information. I was told they wouldn’t tell me pricing for a heartworm test unless I paid $97 just to have my pet seen. I explained I wanted to make sure I could afford the test, as the appointment is only to get her on prevention, (the rescue is providing all her vaccines). Front desk restated, they only give out pricing once a visit is paid for. I will take my pet elsewhere. Update: Based on the response, they charge whatever they see fit for a standard heartworm test. Gross practice. I have chosen a vet that is upfront and honest about their pricing. Thanks"

"I don’t understand these bad reviews. We’ve been here several times for my cat and dog. My cat was severely hurt in a fight, and my dog has eye issues and needed some masses removed. We love Dr. Lanier, and all of the staff. We’re more of a natural remedy, wait and watch family, and feed our dog homemade dog food. Dr. Lanier is kind, compassionate, understanding and respectful. We’ve had nothing but good experiences here. I recommend VCA to everyone."

"Thank you for getting me right in and taking care of Trixie's abscess so quickly and economically. Outstanding, professional and courteous staff! Really wanted to see the abscess get popped, but I understand completely that it was a sterile room and I had been sweating all day."