Tobacco & Smoke Shop 91 Sugar Lane, Sugar Grove, IL 60554

"Very nice service! I asked for if he can stay back longer than closing in which he obliged to. Nice man and cute dog! Would recommend coming especially for the dog"

"Scam! Just overpaid for an old style vape they had but I was desperate for nicotine so I justified the price tag. After purchasing I walked straight to my truck opened it and took a hit. The juice was evaporated out already and immediately tasted burned. I went back in to make an exchange for a good one as I have in the past with my usual shop I go to. The owner points to a sign I hadn't noticed that says to try the vape in store to make sure it's good. He said since I left the store I was SOL. I was still holding all the packaging from when I opened it. The whole exchange took about 3 minutes. It's not like I went to the truck and dug out a random old vape. It was very fast and quite obviously the same device. I was the only customer when I walked in and when this happened. There is no excuse for treating a first customer like this. If I was some greasy random guy walking in I could understand being suspicious but I'm in work uniform with a company truck sitting outside."

"Great place to shop for cigars, pipes, and any other smoking accessory you could think of. Not sure why all these other people are so unhappy about vape pen issues when it is obviously the consumer at fault for not following the guidelines of the pen... The owner is very responsive to any and all comments, concerns, and complaints. These bad reviewers are just asking for a free handout."

"Worst experience I have ever had. I purchased a Vap pen... The charging port almost lit my house on fire and the pen did not work. If i was not home and did not smell the burning plastic my house surely would have burnt down. I clearly said to the guy i do not want a refund. Just want something nicer that wont break so easily. The guy got pissed started.calling names pulling money out of the drawer and again said i do not want a refund. Just to buy something nicer. He then began to fight with me and then I was upset thinking to myself this guy just wants to fight and not listen. They need to close down this shop and stop selling glass pipes to minor kids. Would never reccoemend anyone here... funny thing is!!! I paid 10 dollars for the thing. I whipe my ass with that kind of money. Just was trying to be a stand up guy and help his buisness by not selling faulty products. Never go here. Total rip off and horrible experience"

"This place honestly has the best products, juices, and prices besides going online out of any tobacco shop i have been to. The owner and staff are very knowledgeable and will go out of their way to get you what you need and if u buy a lot from them will definitely work with you on pricing!"