RGV Eye Institute - BROWNSVILLE

"They want to charge an extra $30 required” test fee. To see the “health” of my eyes. All I wanted is a prescription test. Doesn’t the customer decide if they want anything extra? Horrible customer service."

"Horrid experience. I recommend buying a vault and keeping your prescription in it because if you misplace it like I did you will never get a copy from them. I understand its one year old but they have records of the visit and we're patients there so I can not understand the refusal of printing a sheet of paper for my records at home?. The looks I got from the two receptionists there was ridiculous. The snark radiating from their faces was enough for my husband to move the entire family to a different eye doctor. Be weary of canceling your appointment, we called to cancel an appointment and were berated in front of another patient on a different visit about being a no show, when we had 100% phoned in to cancel. It was embarrassing. Dr. Barr had the place in good shape but it's very unprofessional with Dr. Zarate and his crew now. Go somewhere else and save yourself the headache."

"Excellent service! The staff there are very friendly and helpful. The eye doctor was very kind and knowledgeable. He took his time to answer any questions I had. My experience there was very pleasant. I would definitely recommend it!"

"I am a new patient and I Love this place. Dr. Zarate is a great doctor and the staff is wonderful. My prescription had changed and I couldn't see well with my glasses anymore. Had to leave out of town and needed something so I could see clearly. This is the first time ever I have been able to see so clearly with contacts. The Dr. took his time to find the best contacts for me. Will definitely return and recommend to others. Thank you everyone for a great experience."

"Dr. Barr is amazing she explains everything from the actual exam to the options of treatment. She is very friendly. The entire office was welcoming and friendly and they take their COVID precautions seriously. I felt very comfortable from start to finish. Thank you for everything."