A&E Movers,

8232 Mc Elroy Avenue, El Paso, TX 79907

"Originally scheduled a date and time slot one week prior to needing services. The time slot available was 9am at 9:05 I called the company and found out that I was being rescheduled for later in the afternoon 4pm due to truck issues. Around 3:45 I received a phone call from the owner asking if his employees had arrived, they had not. 4pm came and went still no movers. At 4:20 I walked outside my home and saw a truck coming down the street. The movers did not introduce themselves or apologize for being late. I was informed by the owner that the packing and unpacking service would include just that packing and unpacking. The movers did not have boxes, water, or other necessary supplies for the job. I informed the “right hand” to the owner that the movers didn’t not have boxes for the packing and unpacking service that I hired them for. Overall, I’m not pleased with the job done, time it took, and the lack of preparedness of the “professionals” I wouldn’t recommend this company to anyone however, if you choose to use them be advised this was my experience."

"I was put in a terrible position where a moving company I hired, Luigis Movers (terrible) didn’t show up or answer my calls on day they scheduled me for. Then they call me next day apologized and said they were on the way. I called into work. No show again. So I called A&E movers frantic Sunday night at 5:30 pm. They made it that evening. Last minute call, frantic and I needed to be moved out. They showed up at 7:45 and moved me. The two guys were very nice and helpful. Great attitudes. Def recommend them."

"Save yourself a world of trouble and hassle; do NOT allow this company to come anywhere near your property if you value it at all. You're welcome in advance. A friend of mine assisted me with a move that I needed to make prior to going out of town for work for 2 weeks. While he dealt with the movers initially, I did have to get involved following my trip. Enjoy... The movers initially showed up several hours late, which wasn't a huge issue until they began to load the truck. I knew I was in for trouble when, Instead of starting with my large furniture, they opted to start with small boxes and smaller items. Either these guys were intentionally trying to make multiple trips to make this move take longer and allow the company to charge more hours, or they had never done a residential move before. I moved into this home using a rented trailer and what could fit in my truck, for reference, however they needed to make two trips with a 27 foot moving truck to get the same amount of furniture and boxes moved. Additionally, once they arrived at the new residence, imagine my horror to discover that nothing had been secured inside the truck. They caused damage to multiple pieces of furniture. My safe was literally dropped into the street and they attempted to DRAG it into the garage before I had to tell them to stop. Walls in both residences were repeatedly hammered by the furniture they were carrying, both large and small. Trim board in both locations utterly decimated, walls scratched, and they even managed to break an outlet cover some how. After the move was completed, I they were informed of the damage to the furniture, but all I really wanted replaced was the backing and mirror mounts to my dresser. They informed me that they would have replacements brought to the residence over the weekend, but this did not happen. Once I returned from my trip out of town, I began to unpack further and decided that the mirror mounts and dresser backing probably were never going to materialize, I got my dresser set up where I wanted it and unpacked and set up my television. Surprise, the television had been crushed as well. So, I call the company to inquire about the damage that they had already promised to replace 2 weeks prior and to let them know about the additional damage that had taken place. They immediately tried to explain that the mirror mounts and dresser backing was literally on it's way as soon as they answered (and I have beachfront property to sell you in El Paso, if you're interested.) I said that's great, but here are some additional damages that I have discovered. They immediately said that the additional damage was no longer their liability because I had not immediately told them about it. When I tried to explain that the television was never unpacked because of the initial damage that they had caused, plus my trip they still said it was not their problem. I will be filing a complaint with the BBB due to the damage caused and refusal to fix and/or replace anything. Enjoy a few photos of *some* of the damages caused. All I wanted replaced/fixed were the dresser and television. EDIT: The fact that you think I am a ma'am shows how oblivious you guys are. I appreciate the confirmation that you do not take your customers serious, or the fact that your workers literally THREW things onto the ground and DRAGGED them in the street in an attempt to get them inside the garage. Your dispatcher is incapable of listening to more than 3 or 4 words from someone interrupting and talking over them about how you guys are not liable for the horrendous job you guys do. This is why *I* ended the call with her. Yes, the furniture was shrink wrapped, but NOT secured inside the truck and this is why everything slid into other furniture during transit and is scratched the way it is. I appreciate confirmation that the move was conducted improperly. These photos speak for themselves, but please, continue to argue with me and I will be more than happy to add more."

"DO NOT USE A&E MOVERS. I have over five years moving experience in big city conditions. They took 7 hours for a three hour job. They send out highly untrained movers. The movers apparantly did not know how to move a safe. The movers drug the safe on the ramp and drug it on the road ruined the paint. The movers also destroyed an expensive dresser and wrecked a boxed TV. The movers did not know how to secure furniture in the back of the truck. I had to correct them because they were loading my expensive dining chairs with the finish against the bare bottom of the truck for transport. A and E's management has made excuses for almost two weeks in repairing the dresser. The management does not care about you or training its movers. We waited to install the tv which was supposed to go on the dresser and now found out it was broken too. DO NOT USE A&E MOVERS."

"These guys really showed up at the last minute! Mover canceled day before we had to be out of our house. Called A&E movers and man did they show up! So professional, quick, and careful with our belongings. Now we know who to call whenever we move again! Special thanks to Alan and Joel our movers!"